Network Analyst

With minimal supervision, responsible for maintenance of network communications hardware and software. Uses knowledge of LAN/WAN systems to maintain and install internal and external network components. Daily administration of DNS, DHCP, and IP address management services using the Infoblox platform. Assists the Lead Senior Network Analyst with planning and coordination of network cabling associated with construction and infrastructure projects. Assist with Data Center service and support including environmental systems, vendor support, power, UPS, disaster planning and change control. Administers and monitors network infrastructure support systems in over 130 network closets across campus, including UPS systems, power monitoring, generators, and network cabling. Maintains documentation for assigned systems and responsibilities. Participates in the 24x7 on-call rotation.

Essential Functions

• Administer DNS, DHCP, and IP address management services using Infoblox.
• Support network service availability, troubleshooting, maintenance, performance tuning, and project activities.
• Implement approved network infrastructure changes and upgrades.
• Maintain documentation for assigned systems and services.
• Monitor incoming service requests and incidents.
• Work tickets through completion or coordinate handoff to the appropriate team member.
• Document work, solutions, countermeasures, customer communications, and time in the service management system.
• Manage work queues and prioritize requests appropriately.
• Monitor and administer environmental and power systems supporting the Data Center and network closets.
• Administer monitoring of UPS and power equipment using Critical Labs.
• Coordinate generator maintenance with vendors and Facilities personnel.
• Manage UPS firmware upgrades and maintenance schedules.
• Coordinate cabling installations and remediation work with contractors.
• Assist with planning and implementation of infrastructure activities related to construction and renovation projects.

Qualifications

• Bachelor''s degree or 3 years of relevant experience
• Relevant experience should include a combination of the following:

o DNS/DHCP Administration

o IPAM tools including Infoblox

o UPS administration and firmware management

o Critical Labs monitoring platform

o Generator and facilities coordination

o Construction project support and contractor coordination

o Network cabling standards and practices

o Incident and service request management

o Technical documentation and change management

o Cisco Wireless Infrastructure

o Cisco Routing and Switching

Knowledge, Skills, and Abilities:

• Cisco Network Infrastructure Administration
• DNS, DHCP, and IP Address Management (IPAM)
• Network Protocols and Ethernet Technologies
• Wireless Networking
• Telecommunications (Voice/Video)
• Network Security and Firewall Administration
• Data Center Operations
• Physical Network Infrastructure (fiber, cabling, equipment)
• Network Monitoring, Analysis, and Troubleshooting
• Performance Tuning and Capacity Management
• Power, UPS, and Environmental Monitoring Systems
• Vendor and Contractor Coordination
• Technical Documentation and Change Management
• Customer Service and Ticket Management
• Problem Solving and Analytical Thinking
• Communication (Written and Oral)
• Collaboration and Teamwork
• Accountability and Adaptability
• Continuous Learning and Innovation
• Results and Service Orientation

Licenses/Certifications

• CCNA Preferred
• ITIL certification or achieve certification within 6 months of hire

Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination. Creighton complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Applicants with disabilities needing reasonable accommodations to complete the application or hiring process should contact Human Resources at HR@creighton.edu. Creighton University seeks candidates who understand, respect, and can contribute to the University''s mission and values.