Job Title: Network and Systems Services Manager Salary Range: $135,000 Full-time, benefits-eligible position Organization Summary Founded in 2020, School of Government Services (SOG Services) is an associated entity of the University of North Carolina at Chapel Hill. As a nonprofit organization, SOG Services supports the faculty and staff of the School of Government in advancing the School's mission to improve the lives of North Carolinians by engaging in practical scholarship that helps public officials and citizens understand and improve state and local government. Through this work, SOG Services also supports the broader public service, educational, and research missions of the University of North Carolina at Chapel Hill and the UNC System. Department Information The Information Technology division at the UNC System Office works collaboratively with UNC constituent institutions to help ensure efficient and cost-effective integration of new technologies that meet common and unique needs of the 17 institutions. The division is also charged with managing the highly complex enterprise-wide data modernization efforts that will enable the System to better monitor, evaluate, and manage our enterprise; as well as facilitate timely comparisons across the 17 institutions and create better data-sharing capabilities for smarter and more efficient data-driven decisions. Schedule and Work Location Work Schedule: 8am-5pm Monday-Friday Location: The Dillon Building 223 S. West St. Suite 1800 Raleigh, NC 27603 Work Arrangement: In-Person Hybrid Remote Note: Remote and hybrid work arrangements may be reviewed annually and are subject to change based on business need. Position Summary The Network and Systems Services Manager provides management of the day-to-day operations of the infrastructure and operations team that is responsible for the systems and networks related to the UNC System Office. This position will have both system administrators and network administrators reporting to them. The manager will provide leadership for the division that will align with the organization's strategic initiatives. Work distribution, accountability for team performance, goals, and employee performance plans/appraisals will be an expectation of this role. This role is an active working manager role that also requires installations, configurations, operation and maintenance of systems hardware, software, and related infrastructure. The system administration responsibilities will be focused on maintaining and enhancing the stability and performance of the systems, continuous monitoring of system health, troubleshooting issues that arise, and maintaining and improving the security posture of the systems. This position will be accountable for Linux servers and related application systems that support the UNC System Office. Responsibilities on these systems include installation, configuration and support of both production and development server and storage infrastructure. Tasks will include design, documentation, and subsequent installation, configuration and support of infrastructure required to sustain the various phases of server and storage implementation, from development to live transition and support, as well as disaster recovery design and maintenance that includes yearly testing or as required. This position will also share responsibility for the vulnerability management processes for the operational infrastructure, including regression testing and implementation. Position must be able to provide 24/7 after-hours support for customer service as part of a call-out rotation, able to work on scheduled maintenance activities after-hours during the week and on weekends and make periodic travel to data centers and UNC System locations, which may require overnight stays Essential Duties and Responsibilities INFORMATION TECHNOLOGY – SYSTEMS & INFRASTRUCTURE ADMIN (50%) Operational Support and Maintenance
Systems Administration Engineering
INFORMATION TECHNOLOGY – PROJECT MANAGEMENT (25%) Manage Day-To-Day Operations of the Team
INFORMATION TECHNOLOGY – SECURITY (25%) Data Management & Quality Control
Minimum Qualifications (Knowledge, Skills, and Abilities)
Preferred Qualifications
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. |
| Location | Raleigh, North Carolina |
| Website | https://www.sog.unc.edu |
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