Job Description
Network Control Specialist
Location: Melbourne, FL
Duration: 12 months (Temp-to-Perm)
Pay rate range: $34-35/hr range (Salary $71-$73k upon conversion)
Job Details:
Location: Melbourne, FL
Duration: 12 months (Temp-to-Perm)
Pay rate range: $34-35/hr range (Salary $71-$73k upon conversion)
Job Details:
- Client is seeking a Network Control Specialist that will monitor, analyze and troubleshoot network problems within an operations center utilizing network management and monitoring tools. This position monitors the alarm conditions on the network to proactively identify and minimize disruption and impact to end users on the network. This position is part of a 24x7 network control environment, working shifts include nights and weekends when needed.
- Perform root cause analysis to determine a plan of action for restoring customer’s services
- Operate among a myriad of internal Client teammates and external telecommunication partners to follow through with operational processes and improve restoration times
- Facilitate coordination with our User Community, the Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities
- Document Trouble Tickets and Change Requests of all related activities
- Work in a 24x7 network control environment, including Weekends and Holidays.
- Support short-term emergency evacuation to local or remote backup facilities.
Qualifications:
- Bachelor’s degree in Telecommunications Engineering, Networking, Information Technology or related field, or a combination of 2 years of directly related work experience, post-secondary education and/or industry Certifications.
- Experience with domain knowledge of L1 through L4 of the OSI Model.
Experience with the following:
- L2 and L3 protocols: OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS.
- Simple Network Management Protocol (SNMP) and Network Management System (NMS) applications used to monitor networked devices.
- Change Management practices.
Preferred Additional Skills:
- Experience working with Long Term Evolution (LTE), Radio Frequency (RF) and VPN technologies.
- Experience with call center phone systems and ability to work in a fast-paced environment.
- Prior experience required in maintaining high service levels in a demanding customer support services environment.
- CCENT, CCNA, CCNP and/or ITIL v3/4 certifications.
Numbers & Facts
| Location | Melbourne, FL |
| Industry | Staffing/Employment Agencies |
| Salary | $34–$35 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- BGPunmatched
- CCNA - Cisco Certified Network Associateunmatched
- CCNP - Cisco Certified Network Professionalunmatched
- Call Centersunmatched
- Change Managementunmatched
- Change Requests/Ordersunmatched
- Customer Support/Serviceunmatched
- EIGRP (Enhanced IGRP)unmatched
- Follow Throughunmatched
- ITIL (IT Infrastructure Library)unmatched
- Information Technology & Information Systemsunmatched
- Layer 3 Protocolsunmatched
- MPLS (Multi-Protocol Label Switching)unmatched
- Network Administration/Managementunmatched
- Network Management Softwareunmatched
- Network Monitoringunmatched
- Network Performance/Analysisunmatched
- On Site Supportunmatched
- Open Shortest Path First Protocol (OSPF)unmatched
- Open Systems Interconnection (OSI)unmatched
- Operational Improvementunmatched
- Operations Processesunmatched
- Process Improvementunmatched
- Radio Frequencyunmatched
- Root Cause Analysisunmatched
- SNMP (Simple Network Management Protocol)unmatched
- Telecommunicationsunmatched
- Telephone Skillsunmatched
- Trouble Ticketsunmatched
- VPN (Virtual Private Network)unmatched
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