Network Engineer
Location: Raleigh, NC
Required Clearance: ATO Public Trust
ManpowerGroup Public Sector (MGPS) provides Skilled Experts and Leading-Edge Solutions to Support Our Nation’s Most Critical Intelligence, Defense and Civilian Missions. MGPS specializes in solving our clients’ diverse linguistic, technical and data management challenges created by the dramatic rise in the volume, variety and complexity of open source data. We harness machine learning, artificial intelligence and the latest data acquisition and mining tools, paired with expert human skills to provide customized solutions for every customer.
Job Description:
We are seeking a Network Engineer to support our client and perform LAN and Wi-Fi monitoring and support. This individual will be expected to work independently or semi-independently with a minimum of guidance or direction. This is an onsite position, located in Raleigh, NC. Currently allowing for hybrid work, reporting to the office 4 days a week. This hybrid schedule could change in the future.
Schedule is Monday – Friday from 9 am to 6 pm ET with occasional on-call rotation and after-hours work.
Must be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years. Must have resided in the US for the last 5 years.
Job Responsibilities:
- Troubleshoot and resolve LAN and Wi-Fi connectivity issues, including, but not limited to, switches, routers, and cabling.
- Resolve Trouble tickets generated through ServiceNow.
- Document troubleshooting steps and solutions for future reference.
- Assist Tier 1 support in diagnosing and resolving LAN-related problems.
- Provide Tier 2 support for LAN-related incidents and service requests escalated from Tier 1.
- Collaborate with Tier 3 LAN Engineers for complex issue resolution.
- Perform duties in support of the mission as directed by USPS Management.
- Typically performs all functional duties independently.
- Ability to manage multiple projects and meet deadlines and prioritize and manage your own workload.
Required Skills:
- A minimum of 3-7 years’ relevant experience.
- A degree from an accredited College/University in the applicable field of services is preferred. Four additional years of relevant experience in lieu of a college degree is required. If the individual’s degree is not in the applicable field then four additional years of related experience is required.
- An Associate employee is responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.
- Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.
- Minimum of 3 years of applicable network experience and support.
- Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol).
- Strong troubleshooting and analytical skills – Layer 1 and 2.
- Understanding of LAN security standards and methodologies.
- Proven experience with LAN networking and other wireless solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, and Fortinet.
- Experience with ServiceNow or other ticketing systems.
- Proficient with MS Office Suite, especially Excel and Teams.
- Excellent communication skills, both written and verbal.
- Strong communication and interpersonal skills with a team mindset.
- Ability to work independently and thrive in a fast-paced, rapidly changing environment.
- Continuous learning and staying up to date with the latest trends, technologies, and industry developments in the LAN Engineering field.
Desired Skills:
- Cisco or other applicable Networking Certifications