Network Engineer
Location: Eagan, MN (Hybrid)
Required Clearance: ATO Public Trust
ManpowerGroup Public Sector (MGPS) provides Skilled Experts and Leading-Edge Solutions to Support Our Nation’s Most Critical Intelligence, Defense and Civilian Missions. MGPS specializes in solving our clients’ diverse linguistic, technical and data management challenges created by the dramatic rise in the volume, variety and complexity of open source data. We harness machine learning, artificial intelligence and the latest data acquisition and mining tools, paired with expert human skills to provide customized solutions for every customer.
Job Description:
Seeking a Network Engineer to support our client's LAN and Wi-Fi infrastructure. This individual will work independently diagnosing and resolving complex network issues while contributing to documentation, standards, and team development.
This is a hybrid position based in Eagan, MN, with the expectation of 4 days per week onsite. The hybrid schedule is subject to change based on client needs. Schedule is Monday – Friday, 8:00 AM – 5:00 PM CT. Occasional on-call rotation and after-hours work required.
Job Responsibilities include, but not limited to:
- Independently diagnose and resolve complex network incidents impacting performance, stability, or security.
- Perform advanced troubleshooting across routers, switches, firewalls, WAN links, VPNs, SD-WAN infrastructures, and Wi-Fi devices.
- Analyze packet captures, logs, and telemetry data to identify and document root causes.
- Manage escalations for chronic or recurring network issues and conduct deep-dive investigations into performance degradation, intermittent connectivity, latency, and jitter.
- Support high-availability environments, including failover, redundancy, and disaster recovery planning.
- Develop and maintain network documentation, standards, and runbooks.
- Perform root-cause analysis and produce technical reports on major incidents.
- Test and validate new network technologies and configurations prior to production rollout.
- Resolve and document trouble tickets through ServiceNow, including troubleshooting steps and solutions for future reference.
- Provide mentorship and technical guidance to Tier 1 and other staff.
- Manage multiple concurrent tasks, prioritize workload effectively, and meet deadlines.
Required Skills:
- A degree from an accredited College/University in the applicable field of services is preferred. four additional years of relevant experience in lieu of a college degree is required. If the individual’s degree is not in the applicable field then four additional years of related experience is required.
- • A minimum of 3-7 years’ relevant experience.
- Minimum 3 years of hands-on network support experience in a LAN/Wi-Fi environment.
- Proven experience with wireless networking solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, or Fortinet.
- Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol).
- Strong troubleshooting and analytical skills across OSI Layers 1–7.
- Understanding of LAN security standards and best practices.
- Experience with ServiceNow or comparable ticketing systems.
- Must be eligible for a Position of Public Trust: U.S. citizenship or permanent residency, 5 years of U.S. residency, and no more than 6 months of international travel in the past 5 years (excluding U.S.-based work or Military Service travel).
Desired Skills:
- Experience with SD-WAN platforms and VPN technologies.
- Familiarity with network monitoring and telemetry tools.
- An Associate employee is responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.
Preferred Certifications:
• Cisco CCNA, CCNP, or other applicable networking Certifications