Job Description
Perform maintenance, sustainment of existing networks, and identification/correction of issues.
Responsibilities
About Us
For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
Responsibilities
- Resolve routine network problems; operate network analyzers, WAN test equipment, and network simulators
- Monitor data or voice system networks for various messages, alarms, or issues
- Activate scripts as alarms occur or issues surface
- Confirm accuracy of messages, alarms or issues and/or determines severity of problem, issue or alarm; initiate resolution as appropriate
- Troubleshoot problems using scripts and standard, routine procedures; escalate as appropriate
- Research issues to determine if problem may be resolved using predefined procedures
- Resolve basic issues; document the results
- Communicate occurrence of alarms or issues and resulting actions taken to resolve or escalate problem
- Execute scheduled maintenance routines in accordance with standard procedures
- Identify issues or problems and resolve as appropriate; escalate when necessary
- Activate/deactivate network lines according to established schedules
- Perform first- and/or second-level problem determination (first level is help desk)
- Interface with users and/or network vendors
- Can follow detailed work instructions
- TS/SCI FSP Clearance
- 2 years of experience in programs and contracts of similar scope, type, and complexity
- Associate's degree in engineering technology from an accredited college is required. 2 years of additional network engineering experience may be substituted for an Associate's degree.
- Experience with installation and configuration of any levels of network devices, such as firewalls, switches, routers, cabling, Cisco, Brocade, or Juniper devices is a plus
- Experience supporting WAN technologies such as SONET (OC3, OC48, OC192), DS3, T1, etc.
- Experience with Taclanes/KG-175, etc.
- Experience with MPLS, BGP, VPNs, etc.
- An IAT level II baseline certification as defined by DoD 8570.01-M is required
- CompTIA Network+, CCENT, CCNA, CCNP, CCIE, or equivalent are desired
About Us
For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
Numbers & Facts
| Location | Columbia, Maryland |
| Industry | Computer/IT Services |
| Company Size | 100 to 499 employees |
| Year Founded | 1997 |
| Website | http://www.newgentechnologies.com/ |
About Company
NewGen Technologies specializes in developing and implementing solutions to your IT challenges-especially those involving specialized technologies.
Founded in 1997, NewGen grew quickly and became immediately successful because of our primary commitment to satisfying our customers.
Our formula for success is simple-we deliver high quality products and services. We develop and maintain a staff of highly trained, experienced consultants who devise and execute creative, effective solutions to our clients' IT challenges.
Despite NewGen's rapid growth, we keep our organization agile so we can respond quickly as our customers' needs develop. And we keep our overhead in check so we can offer top-tier talent for reasonable rates.
NewGen Technologies, Inc. is a privately held, minority woman-owned small business incorporated in the state of Maryland.
Skills
- Artificial Intelligence (AI)unmatched
- BGPunmatched
- Biometricsunmatched
- Business Processesunmatched
- CCIE - Cisco Certified Internetwork Expertunmatched
- CCNA - Cisco Certified Network Associateunmatched
- CCNP - Cisco Certified Network Professionalunmatched
- Cisco Network Systemsunmatched
- CompTIA Network+unmatched
- Documentationunmatched
- Engineeringunmatched
- Firewallsunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Juniper Networks Product Familyunmatched
- MPLS (Multi-Protocol Label Switching)unmatched
- Network Architecture/Engineeringunmatched
- Network Performance/Analysisunmatched
- Network Routersunmatched
- Network Simulationunmatched
- Network Switchingunmatched
- Problem Solving Skillsunmatched
- SONETunmatched
- Schedule Developmentunmatched
- Scripting (Scripting Languages)unmatched
- Sensitive Compartmented Information (SCI)unmatched
- T-1 / DS1unmatched
- T-3 / DS3unmatched
- Technical Deliveryunmatched
- Technical Supportunmatched
- Test Equipmentunmatched
- Top Secret Clearanceunmatched
- VPN (Virtual Private Network)unmatched
- Voice Applicationsunmatched
- Wide Area Network (WAN)unmatched
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