Network Engineer - Enterprise Networking, Security & Unified Communications
Full-Time | Monday-Friday | Primarily On-Site
Position Summary
We are seeking an experienced, hands-on Network Engineer to support, maintain, secure, and optimize our enterprise network infrastructure and unified communications environment. The ideal candidate will have strong practical experience with Cisco and Alcatel network switches, Palo Alto firewalls, VoIP technologies, and Microsoft Teams Phone.
This role will focus on network reliability, security, troubleshooting, infrastructure improvements, and enterprise voice services. Experience with network monitoring, cloud-managed networking, network access control, endpoint security, and cloud security platforms is a plus.
This is a full-time, primarily in-office position, Monday through Friday, with limited hybrid flexibility. Availability for occasional after-hours and weekend maintenance and critical incident response is required.
Key Responsibilities
Network Infrastructure and Engineering
- Configure, maintain, and troubleshoot Cisco and Alcatel OmniSwitch network switches.
- Manage VLANs, trunking, spanning tree, routing, port channels, access control lists, and network segmentation.
- Troubleshoot Layer 2 and Layer 3 connectivity, latency, packet loss, and network performance issues.
- Support enterprise LAN, WAN, wireless, and internet connectivity.
- Perform network upgrades, firmware updates, hardware replacements, and infrastructure deployments.
- Maintain network diagrams, IP address documentation, device configurations, and technical procedures.
Firewall Administration and Network Security
- Configure, administer, and troubleshoot Palo Alto firewalls, including security policies, NAT, routing, VPNs, and traffic analysis.
- Implement and maintain network security controls, access policies, and segmentation.
- Assist with security investigations, vulnerability remediation, and infrastructure hardening.
- Collaborate with IT and security teams to resolve connectivity and security incidents.
VoIP and Microsoft Teams Phone
- Support enterprise VoIP systems and the network infrastructure that enables reliable voice communications.
- Administer and troubleshoot Microsoft Teams Phone, including number assignments, calling policies, call queues, auto attendants, and call routing.
- Diagnose dropped calls, one-way audio, latency, jitter, packet loss, and call quality issues.
- Support Direct Routing, Operator Connect, SIP connectivity, and related telephony services as applicable.
- Configure and troubleshoot Quality of Service (QoS) for voice and video traffic.
- Coordinate with telecommunications providers and Microsoft support to resolve complex issues.
Network Monitoring and Operational Support
- Monitor network availability, device health, performance, and connectivity.
- Investigate alerts, perform root-cause analysis, and implement corrective actions.
- Participate in network maintenance, infrastructure projects, change management, and incident response.
- Coordinate with vendors, service providers, and internal IT teams.
- Maintain accurate documentation and operational procedures.
- Participate in after-hours and weekend maintenance windows as required.
Required Qualifications
- Professional experience in network engineering, network administration, or enterprise infrastructure support.
- Hands-on experience configuring and troubleshooting Cisco network switches.
- Experience administering or troubleshooting Palo Alto firewalls.
- Strong understanding of TCP/IP, VLANs, routing, switching, subnetting, DNS, DHCP, and network troubleshooting.
- Experience supporting VoIP systems and Microsoft Teams Phone.
- Knowledge of QoS and the networking requirements of real-time voice communications.
- Strong analytical, troubleshooting, documentation, and communication skills.
- Ability to work independently and collaboratively while managing multiple priorities.
- Willingness to participate in occasional after-hours and weekend maintenance or incident response.
Preferred Qualifications and Bonus Experience
Experience with the following technologies is desirable but not required:
- Experience supporting Alcatel OmniSwitch network switches.
- SolarWinds: Network performance monitoring, alerting, and troubleshooting.
- Cisco Meraki: Cloud-managed switches, wireless access points, security appliances, and traffic shaping.
- Forescout: Network access control, device discovery, and network visibility.
- CrowdStrike Falcon: Endpoint security monitoring and security incident troubleshooting.
- Cloudflare One / Cloudflare WARP: Secure access, traffic routing, and endpoint connectivity.
- Network packet analysis tools such as Wireshark.
- Routing protocols such as OSPF and BGP.
- Relevant certifications such as Cisco CCNA/CCNP or Palo Alto Networks certifications, or equivalent practical experience.
Ideal Candidate
The ideal candidate is an experienced, hands-on engineer who takes ownership of technical problems, communicates effectively, and prioritizes network availability, security, and performance. They should be comfortable working across multiple vendors and technologies, diagnosing complex infrastructure issues, and implementing reliable, well-documented solutions.
Candidates with strong core networking, firewall, and Microsoft Teams Phone experience are encouraged to apply even if they have not worked with every preferred platform.
Work Schedule and Benefits
- Employment: Full-time, permanent position.
- Schedule: Monday through Friday.
- Work location: Primarily in-office, with limited hybrid work flexibility based on business needs.
- Maintenance and support: Occasional after-hours and weekend work as needed.
- Benefits: Full benefits package offered.
BENEFITS
BearCom is committed to supporting the professional growth and well-being of its employees. Team members may be eligible for:
- Highly competitive compensation.
- Medical, dental, and vision coverage.
- Company-paid life insurance.
- Short-term and long-term disability coverage.
- Paid holidays.
- Generous paid time off.
- 401(k) plan with company match.
- Employee referral bonus.
- Tuition reimbursement.
- Ongoing training and professional development support.
Equal Opportunity Statement
BearCom is proud to be an equal opportunity employer and is committed to creating a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.