Company: Blue Ridge Communications Hybrid WFH Shift: Monday-Friday, 8AM-5PM plus on call rotation
Pencor and its subsidiaries are Equal Opportunity Employers
Duties include:
Researching, designing, implementing and troubleshooting Blue Ridge Internet, Phone and IP Video solutions along with core Networking and Security
DOCSIS, PON/FTTH, Cisco, Calix, Harmonic, Palo Alto, eero, etc.
Deploying and configuring network equipment
Cisco, Calix, Harmonic, Palo Alto, Servers and VMWare
Providing a high level of technical understandingof Blue Ridge deployed technologies and services Interacting with hardware and software vendors for technical support when required and using escalation standards and personal judgment to ensure the timely resolution of issues Providing training and support for employees Accepting and resolving escalated trouble tickets from our Level II Tech Support Managing time-sensitive projects effectively and efficiently Participating in weekly On-Call shift rotation Other duties as assigned
Required Qualifications, Knowledge and Skills:
Degree in Networking Technology, Electrical Engineering, Computer Science, or Telecommunications OR 5-10 years of industry experience Established residency in Pennsylvania
Valid PA Drivers License and good driving record Experience with Cisco and service provider hardware and software
Cisco Swithching/Routing/CMTS, Calix,PON, Harmonic DOCSIS/PON, Palo Alto
Experience with Windows Server, Linux and Unix (Solaris) Operating Systems Thorough knowledge of configuration and troubleshooting dynamic routing protocols
Understanding TCP/IP, VLANs, VRFs, EVPN, BGP and OSFP
Network Technology Fundamentals and experience with Cisco IOS, IOS-XE and IOS-XR Cisco CCNA and/or CCNP Certifications or equivalent Exceptional Communication Skills - Oral and Written Excellent Troubleshooting skills Excellent Organization & Time Management Skills Availability to troubleshoot and resolve issues during off-work hours and/or extended hours to ensure project/outage needs are addressed Ability to learn all aspects of our Networking Engineering and Operations responsibilities, including Optical and RF design, as well as IP Video solution architecture
Preferred Knowledge and Skills:
Understanding of HFC Cable Plant, RF Spectrum, and Cable Provider Headend configuration Understanding of DOCSIS standards, CMTS, and Cable Modems Understanding of Calix and/or Harmonic XGS-PON solutions and architecture Computer scripting skills for routine task automation: Python, Ansible Understanding key aspects of Network Security, including Risk Assessment and Security Policies Experience with various security tools, system logs, and packet captures, including Syslog, XDR, SIEM, IDS/IPS, and Vulnerability scanners Experience with Firewall principles and Access Lists
INDHP