Network Engineer

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Role: Network Engineer

Location: New York NY (Onsite)

Duration: Fulltime

This position will handle escalated incidents, perform root cause analysis of any problems that may arise out of IRs and/or proactive needs for business. The candidate, also must be flexible to work in 24 * 7 environments

Responsibilities:

• Design, implement and transition firewalls, switches, access points, and other network solutions to meet the needs of customers.
• Troubleshoots LAN/WAN, SD-WAN, routing, switching, VPN, firewall, and VoIP equipment, including a broad range of devices (Predominantly Fortinet).
• Develop and maintain technical deliverables including network assessments, capacity planning, detailed design documents, implementation/test plans configuration templates and scripts.
• Perform root cause analysis of critical outage and incidents.
• Maintain up-to-date industry certifications.
• Understand business requirements and design solutions accordingly
• Resolve incidents, escalate to management and vendors if necessary
• Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs
• Should have knowledge of Web-Proxy environment like Zscaler, McAfee Web proxy.
• Ensure service performance expectations are met with service levels and quality Raise/escalate any service-related issues and risks to management
• Provide guidance and support to team members

Minimum Qualifications

• Professional expert level certification for Fortinet FCSS, Fortinet FCP Fortinet NSE-4-8Strong understanding of routing protocols and network technologies (e.g., eBGP, iBGP, OSPF, IPSEC, trace route, Netflow).
• Advanced, hands-on experience with Fortinet products: FortiGate,FortiManager, Fortinet Secure SDWAN, FortiAnalyzerexperience with network switches, firewalls, and wireless access points.Professional or Expert level network certification is required.
• Fortinet FCSS, Fortinet FCP, Fortinet NSE 4-8Professional or Expert level network certification is preferred.
• (Cisco, Checkpoint)Must have extensive experience designing, configuring, and managing enterprise-grade firewall solutions, with proficiency in network security architectures.
• Must understand routing protocols and network technologies (e.g., eBGP, iBGP, OSPF, IPSEC, trace route, Netflow).
• Must have expertise in LAN/WAN administration, including configuring DHCP, DNS, VLANs, NAT, wireless technologies, and switches, with strong proficiency in network security integration.
• Required expertise in network engineering and security firewall architecture; proficiency with Zero Trust frameworks is a bonus.
• Essential to author and adhere to defined network processes and procedures.
• Should produce accurate network diagrams and detailed design documentation for implementation; proficiency with Visio is highly desired.
• Required to have expertise in architecting, designing, and troubleshooting complex LAN/WAN network solutions; proficiency with SD-WAN networking is preferred.
• Essential to demonstrate experience designing and deploying multi-site network environments with VLANs, MPLS, SSL, and IPSEC.
• Required to maintain up-to-date expertise in modern security threats and defenses, integrating security into network designs; proficiency with NIST CSF or similar standards is highly desired.
• Strong analytical and problem-solving skills.
• Ability to work both independently and as part of a broader team to achieve objectives.
• Able to clearly communicate detailed technical concepts in both oral and written formats.
• Proven track record in guiding clients through the evaluation and selection of technical solutions to address business requirements in a consultative manner.
• Experience with Pulse Secure Access Gateway. Hands on-experience with Citrix NetScaler ADC Load balancers.
• Must be willing to travel when needed.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.