Job Description
Job Title: Â Â Â Â Â Â Â Â Â Â Network Engineer
Job Duration: Â Â 06+ months
Pay Range: Â Â Â Â Â Â Â $50-$53 hourly USD
Day, Swing or Overnight; at least 1 weekend day
Work Type: Â Â Â Â Â Â Onsite (Scottsdale, AZ, 85260)
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Job Description:
As a NOC Engineer, you will actively monitor networks, cloud environments, databases, and authentication systems; triage alerts; and execute swift escalation procedures to keep live robotaxi operations running smoothly.
You will also work directly with our SRE team to turn what you observe on shift into lasting reliability improvements.
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Key Responsibilities:
Required Qualifications:
Job Duration: Â Â 06+ months
Pay Range: Â Â Â Â Â Â Â $50-$53 hourly USD
Day, Swing or Overnight; at least 1 weekend day
Work Type: Â Â Â Â Â Â Onsite (Scottsdale, AZ, 85260)
Â
Job Description:
As a NOC Engineer, you will actively monitor networks, cloud environments, databases, and authentication systems; triage alerts; and execute swift escalation procedures to keep live robotaxi operations running smoothly.
You will also work directly with our SRE team to turn what you observe on shift into lasting reliability improvements.
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Key Responsibilities:
- Continuous Monitoring: Provide proactive, 24x7 monitoring of the critical IT services, networks, and infrastructure supporting Client’s Operations from the Scottsdale operations center.
- Incident Triage & Response: Acknowledge, investigate, and triage system alerts.
- Act as the primary responder for incidents impacting live services.
- Escalation Management: Follow established operational procedures and escalation pathways to route complex issues to the appropriate specialized engineering teams.
- Service Health Tracking: Monitor the real-time health of cloud environments, databases, DNS, and authentication services required for continuous operations.
- Reliability Improvement: Participate in incident retrospective calls to provide feedback and recommendations to improve system reliability and reduce future outages.
- Reporting: Document incidents thoroughly and produce shift handoff reports and service status summaries.
- Escalation Calls: Participate in escalation calls to aid in troubleshooting, resolution, and root-causing of incidents.
Required Qualifications:
- Experience: 5+ years in a NOC, SOC, TechOps, or similar structured operations environment, with a strong understanding of incident management lifecycles and SLAs.
- Infrastructure Monitoring: Proven experience monitoring enterprise networks, cloud infrastructure (AWS or GCP), and critical databases.
- Core Services: Strong understanding of TCP/IP, DNS, authentication services EntraID, OpenAuth, SSL/TLS and general networking.
- Tooling: Proficiency with modern monitoring and observability platforms (e.g., Grafana, Datadog, Kentik, Logic Monitor, or similar alert management systems).
- Communication: Excellent written and verbal communication skills, with the ability to convey critical technical issues clearly during high-pressure situations.
- Availability: Willing and able to work 100% on-site in Scottsdale, AZ on an assigned shift that includes at least one weekend day (Saturday or Sunday) every week, including holiday coverage as scheduled.
Numbers & Facts
| Location | Scottsdale, AZ |
| Industry | Staffing/Employment Agencies |
| Salary | $50–$53 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).Â
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Amazon Web Services (AWS)unmatched
- Authenticationunmatched
- Cloud Computingunmatched
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- DNS (Domain Name System)unmatched
- GCP (Good Clinical Practices)unmatched
- Identify Issuesunmatched
- Incident Managementunmatched
- Incident Responseunmatched
- Machine Toolunmatched
- Network Architecture/Engineeringunmatched
- Network Monitoringunmatched
- Network Operations Centerunmatched
- Operations Processesunmatched
- Presentation/Verbal Skillsunmatched
- Procedure Developmentunmatched
- Product Lifecycleunmatched
- Reliability Engineeringunmatched
- SSL-TLS (Secure Socket Layer - Transport Layer Security)unmatched
- Service Level Agreement (SLA)unmatched
- Software Engineeringunmatched
- Status Reportsunmatched
- Systems Reliabilityunmatched
- TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
- Technical Supportunmatched
- Writing Skillsunmatched
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