Network Operations Center (NOC) Technician I

= Job Summary
Join our dynamic team as a NOC Technician, where you'll play a vital role in maintaining the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.

=' Roles and Responsibilities
= Monitor and maintain computer networks and systems
= Ensure stability of telecommunications infrastructure
= Respond to network alerts and troubleshoot issues
= Perform regular network performance checks
> =' Coordinate with field technicians and engineers
= Maintain records of outages and quality control
Execute incident response for remote/cloud operations
= Manage ServiceNow Incident, Change, and Problem Management
< Conduct remote network surveillance and event response
Triage and resolve incidents within SLA timelines
> Collaborate with SMEs for complex troubleshooting
= Provide customer-facing support via phone, email, and portal
= Communicate with stakeholders during service-impacting events
> Manage vendor tickets effectively

> Qualifications & Skills
< Strong knowledge of IP networking and protocols
= Experience with network monitoring tools
> 1+ years troubleshooting IP connectivity and hardware errors
= Proficiency in VPN, BGP, MPLS, SIP
= Ability to interpret network diagrams (e.g., Visio)
> Strong analytical and documentation skills
Ability to perform under pressure and respond quickly

P Preferred Skills
< Experience in Network Operations or Telecom
= Certifications: Network+, Cisco CCST/CCNA
= ITIL Certification
Experience with AWS Cloud surveillance