The Network Operations Engineer will focus on providing operational and implementation support for Network, Wireless, firewall, DNS, DHCP, LAN, incidents, and changes.
Specific Duties and Responsibilities
- Monitor network infrastructure, troubleshoot, and handle user incidents actively during company business hours.
- Provide medium to high complexity network support activities including occasional offshift support in case of major outage reported.
- Work closely with Network Engineering, Network Security and Administration maintenance tasks and participate in process improvement.
- Perform medium to high complexity network changes and implementations.
- Participate in the network technology design process.
- Analyze potential changes and enhancements to network software and hardware to determine impact on existing production environment.
- Work as a member of a project team on business projects
- Adhere to the Company's Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
- Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
- Ensure other members of the department follow the QMS, regulations, standards, and procedures.
- Perform other work-related duties as assigned.
Position qualifications: Required
- Bachelor's degree in computer engineering or related field with 5+ years of experience, or equivalent combination of education and experience
- 5+ years of experience in operations and managing Network devices, firewalls infrastructure.
- 5+ years of experience installing and building Network infrastructure.
- In-depth knowledge of network hardware and software technologies and best practices is required.
- Good knowledge of PAN firewalls architecture, ACLs, policies, NATs, IPSEC VPNs, Global protect VPNs
- Understanding and practical experience with technologies such as Cisco SDA, ISE, VXLAN etc.
- Knowledge of a network technology discipline (e.g., IP Routing and Switching, Routing Protocols-OSPF, BGP, WAN, IPSEC, PAN Firewall, Packet Analysis, SD Access, DNAC, Cisco ISE, Infrastructure, IT Tools, and other relevant technologies.
- Excellent troubleshooting skills in identifying and resolving complex networking issues
- Strong understanding of how DNS works and experience in deploying and managing the internal and external DNS environments
- Experience in managing different Load Balancer solutions.
- Experience with cloud networking and cloud connectivity.
- Good team player and able to take accountability of tasks assigned and follow through to completion.
- Strong communication and customer facing skills (written, verbal, and formal presentation)
- Proactively acquire an in-depth understanding of the organization and its processes as well as develop an understanding of incidents and change management principles and organization best practices.
Position qualifications: Preferred
- Knowledge of Routing and Switching design preferred • R&S and/or DC CCNA is required, CCNP preferred.
- Experience on SolarWinds IT infrastructure monitoring and provisioning is preferred
- LAN switching including VLAN, VTP, STP etc. is preferred
- Solid understanding of routing protocols ISIS, OSPF, BGP is preferred
- Good working knowledge of Wireless network includes WLC 9800, 3500 Access points 9120 is preferred
- Solid knowledge of Cisco Catalyst 9000 series, Palo Alto firewalls, Nexus 93k series, APC UPS, OOB network is preferred
- Test and validation experience (Network hardware or software/OS) is preferred
- Scripting/programing skills will be a PLUS
- Medical device, pharmaceutical, biotech, or other regulated industry experience desired
Working Conditions
- General office environment.
- Willingness and ability to work on site. May have business travel from 0% - 10%. Ability to be available for on-call duty during off hours as part of a rotating schedule.
- Flexibility to switch weekend days off with weekdays when necessary to avoid disruption to 24/7 production environments
- Potential exposure to blood-borne pathogens.
- Requires some lifting and moving of up to 50 pounds. Occasional assistance in building new site and site expansion activities which may consist of racking mounting gears.
- Must be able to move between buildings and floors.
- Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day.
- Must be able to read, prepare emails, and produce documents and spreadsheets.
- Must be able to move within the office and access file cabinets or supplies, as needed.
- Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.
Starting Base Salary is $120,000 to $175,000
We offer a competitive compensation package plus a benefits and equity program, when applicable.
Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
What We Offer
- A collaborative teamwork environment where learning is constant, and performance is rewarded.
- The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases.
- A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s).
Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures, and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need. Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada, and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local laws.
If you reside in the State of California, please also refer to Penumbra's Privacy Notice for California Residents.
For additional information on Penumbra's commitment to being an equal opportunity employer, please see Penumbra's AAP Policy Statement.