Network Ops Shift Lead - 3rd shift

• Lead and coordinate all operational activities for the assigned 3rd shift, providing technical direction to the operations team.
  
• Monitor enterprise networks, servers, applications, cloud services, and supporting infrastructure for outages, degradation, security events, and performance issues.
  
• Own incident triage, troubleshooting, escalation, coordination, and resolution through closure, including major and mission-impacting incidents.
  
• Coordinate troubleshooting activities across network, systems, cybersecurity, application, cloud, vendor, and mission-partner teams.
  
• Ensure operational activities comply with established SLAs, SOPs, runbooks, escalation procedures, and ITIL processes.
  
• Troubleshoot network and infrastructure issues involving DNS, DHCP, VPNs, routing, switching, Windows/Linux servers, and cloud environments.
  
• Review alerts, tickets, and incidents to identify recurring problems, operational trends, root causes, and opportunities for process improvement.
  
• Conduct detailed shift handovers, maintain accurate operational documentation, and prepare incident reports, shift summaries, and performance metrics.
  
• Mentor team members, provide technical guidance during complex outages, support major incident/post-incident reviews, and help refine SOPs, playbooks, and escalation procedures.
  

Requirements

• Bachelor’s degree and 4+ years of related IT experience supporting Windows and/or Linux server environments; additional relevant education, training, or experience may be considered in lieu of a degree.
  
• Previous experience leading an operations team, shift, or technical function, or serving as a senior escalation point during operational incidents.
  
• Hands-on experience in Network Operations, Cybersecurity, Windows/Linux infrastructure administration, or related enterprise IT operations.
  
• Strong knowledge of DNS, DHCP, VPN technologies, routing, switching, network troubleshooting, and enterprise infrastructure fundamentals.
  
• Experience with enterprise monitoring/logging platforms such as SolarWinds, Splunk, or equivalent, and ticketing systems such as ServiceNow, Jira, or similar.
  
• Strong troubleshooting, root-cause analysis, incident coordination, and major incident management skills.
  
• Working knowledge of ITIL Incident, Problem, and Change Management processes and operational SLA requirements.
  
• Ability to work independently and make risk-based decisions under pressure while leading a small team during outages; comfortable supporting 24×7 operations, nights, weekends, and holidays.
  

• Experience supporting DISA/mission partners and leading shifts or teams in DoD, military, cleared NOC/SOC, or enterprise operations environments; TS/SCI with CI Polygraph preferred.
  
• Experience supporting secure/classified cloud and automated enterprise environments, including developing/refining SOPs, playbooks, incident-response procedures, escalation processes, and runbooks.
  

Benefits

• Paid Time Off  PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
  
• Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
  
• Payroll: Paid Bi-Monthly.
  
• 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
  
• Individual or company-wide performance and recognition awards (Quarterly)
  

• UNITED HEALTHCARE PPO, extensive national coverage.
  
• INCLUDES: Medical/Dental/Vision/HSA.
  
• Eligible on the first of the month, immediately after the start date.
  
• Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.
  

• Training & Career Development Reimbursement of Tuition and training needed to support career development.
  
• $150 monthly reimbursement contribution paid monthly towards parking expenses.
  
• Receipts must be submitted by the close of business on the 25th of each month.
  
• Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.
  

• Performance bonus – Project-based
  
• Yearly bonus – Company based