Network Services Engineer

NETWORK SERVICES ENGINEER

PROJECT DESCRIPTION

Support a network integration initiative for the LHC team by providing enterprise-level LAN/WAN and telecommunications services. The role focuses on maintaining stable, secure, and reliable network connectivity across integrated environments. This is a Windows-based environment role.

KEY RESPONSIBILITIES

• Support the LHC agency migration initiative, including re-IP activities across approximately 530 LHC agencies
• Provide operational support, monitoring, troubleshooting, and maintenance for enterprise LAN/WAN infrastructure with primary focus on Cisco Meraki technologies
• Diagnose and resolve network connectivity, performance, and telecommunications issues escalated from first-level support teams
• Install, configure, maintain, patch, and support network and telecommunications equipment while ensuring compliance with security and operational standards
• Monitor network availability, uptime, and overall infrastructure health across distributed enterprise environments
• Collaborate with network engineers, project teams, and business stakeholders on network implementations, upgrades, and migrations
• Deliver technical guidance and support to end users and IT teams on troubleshooting and network-related issue resolution
• Document network configurations, procedures, and operational activities per organizational standards
• Leverage enterprise AI tools (GitHub Copilot, Microsoft 365 Copilot) for troubleshooting, documentation, analysis, and automation — approximately 90% weekly usage expected

MANDATORY SKILLS (7+ Years Each)

• LAN/WAN Networking
• Network Troubleshooting
• TCP/IP
• Network Hardware & Telecom Equipment
• Experience in an ITIL environment
• Proficiency with enterprise-approved AI and GenAI tools

NICE-TO-HAVE SKILLS

• Experience in healthcare or large enterprise network environments
• Exposure to network security practices
• Ability to train or guide end users and junior IT staff
• Familiarity with network integration or migration projects