Network/Systems Administrator

The Network/Systems Administrator is responsible for diagnosing and troubleshooting advanced server, networking, and cloud services issues. 
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Additional Responsibilities:<\/b>
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• Escalations
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  o Critical system down issues where collaboration with internal teams and external vendors is necessary to come to a resolution.
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  o Complex issues that have made their way through the Desktop Support team without resolution.
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  o Documents details of resolution and communicated those details to Helion team and clients.
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  • Collaborates with Tier III support team to resolve escalated issues.
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  • Directly responsible for managing and resolving all Executive and Owner level escalations.
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  • Coordinates with outside vendors to resolve high level escalations from the Service Desk.
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    Technical Knowledge, Skills and Abilities:<\/b>
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    Microsoft Sever 2003 -2019 Operating Systems
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    • Install, configure, troubleshoot, and decommission
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    • Manage and maintain settings
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    • Configure, test, and deploy Group Policy
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    • Install, configure, and troubleshoot Active Directory domains in a multi -server domain/forest
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    • Install, migrate, and programmatically deploy printers
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    • File Management<\/b>
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      o Configure, test, and deploy Folder Redirection
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      o Configure, test, and deploy DFS for shared file storage
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      o Configure, test, and deploy OneDrive personal file redirection
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      • DHCP management and failover setup and configuration
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      • DNS management
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      • 3rd party application management including installing, configuring, and troubleshooting
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        Cisco Networking
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        • Firewall access rule configuration and port forwarding
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        • Bandwidth monitoring
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        • ISP or WAN connection issues
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          Email<\/b>
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          • Microsoft Exchange 2007 -2016 installation, configuration, and support
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          • Office 365 migration, configuration and support
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          • Barracuda spam filter configuration, maintenance, and support
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          • External DNS record configuration: SPF, DKIM, DMARC
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            Virtual Infrastructure
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            • Install, configure, and troubleshoot Hyper V hosts and virtual servers in a VMware environment
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            • Install, configure, and troubleshoot VM hosts and virtual servers in a Hyper V environment
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            • Azure Active Directory Connect/Active Directory File Server experience in an enterprise environment
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            • Writes Windows Power Shell scripts for automation or maintenance
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            • Provides technical expertise on O365 services:
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            • Teams, Azure, Multi -factor Authentication and Single Sign On
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              Scripting/Programming<\/b>
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              • Create, test, modify, and deploy scripts using PowerShell, Bat files, and Kaseya’s proprietary scripting engine
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                o Application deployment
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                o Application removal
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                o Icon deployment
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                o File or resource auditing
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                Certifications and Experience:<\/b>
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                • 1+ years of experience as a Windows Systems Engineer or Windows Systems Administrator
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                • AZ -104 is a plus
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                • AZ -500 is a plus
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