Network/Systems Administrator

The Network/Systems Administrator is responsible for diagnosing and troubleshooting advanced server, networking, and cloud services issues. 

Additional Responsibilities:

• Escalations
  

o Critical system down issues where collaboration with internal teams and external vendors is necessary to come to a resolution.

o Complex issues that have made their way through the Desktop Support team without resolution.

o Documents details of resolution and communicated those details to Helion team and clients.

• Collaborates with Tier III support team to resolve escalated issues.
  
• Directly responsible for managing and resolving all Executive and Owner level escalations.
  
• Coordinates with outside vendors to resolve high level escalations from the Service Desk.
  

Technical Knowledge, Skills and Abilities:

Microsoft Sever 2003-2019 Operating Systems

• Install, configure, troubleshoot, and decommission
  
• Manage and maintain settings
  
• Configure, test, and deploy Group Policy
  
• Install, configure, and troubleshoot Active Directory domains in a multi-server domain/forest
  
• Install, migrate, and programmatically deploy printers
  
• File Management
  

o Configure, test, and deploy Folder Redirection

o Configure, test, and deploy DFS for shared file storage

o Configure, test, and deploy OneDrive personal file redirection

• DHCP management and failover setup and configuration
  
• DNS management
  
• 3rd party application management including installing, configuring, and troubleshooting
  

Cisco Networking

• Firewall access rule configuration and port forwarding
  
• Bandwidth monitoring
  
• ISP or WAN connection issues
  

Email

• Microsoft Exchange 2007-2016 installation, configuration, and support
  
• Office 365 migration, configuration and support
  
• Barracuda spam filter configuration, maintenance, and support
  
• External DNS record configuration: SPF, DKIM, DMARC
  

Virtual Infrastructure

• Install, configure, and troubleshoot Hyper V hosts and virtual servers in a VMware environment
  
• Install, configure, and troubleshoot VM hosts and virtual servers in a Hyper V environment
  
• Azure Active Directory Connect/Active Directory File Server experience in an enterprise environment
  
• Writes Windows Power Shell scripts for automation or maintenance
  
• Provides technical expertise on O365 services:
  
• Teams, Azure, Multi-factor Authentication and Single Sign On
  

Scripting/Programming

• Create, test, modify, and deploy scripts using PowerShell, Bat files, and Kaseya’s proprietary scripting engine
  

o Application deployment

o Application removal

o Icon deployment

o File or resource auditing

Certifications and Experience:

• 1+ years of experience as a Windows Systems Engineer or Windows Systems Administrator
  
• AZ-104 is a plus
  
• AZ-500 is a plus