Network/Telecom Specialist- Junior:: Raleigh, NC (Onsite)

Network/Telecom Specialist- Junior

Location: Raleigh, NC

Contract Duration: 5+ months, Onsite

Responsibilities:

• Serve as a primary point of contact for incoming calls and technical support requests from 911 communications centers.
• Create, update, and maintain accurate incident records using Salesforce case management platform.
• Coordinate with NG911 service providers and technology vendors to resolve technical issues.
• Provide professional and responsive assistance to 911 communications personnel.

Required Qualifications:

• High school diploma or equivalent.
• Strong computer skills and ability to navigate multiple software applications simultaneously.
• Excellent verbal and written communication skills.
• Demonstrated customer service and problem-solving abilities.
• Ability to work independently and prioritize tasks.

Preferred Qualifications:

• Familiarity with basic networking concepts and telecommunications services.
• Experience using ticketing or case management systems such as Salesforce.
• Experience in a 911 communications center or public safety environment is a plus.

Must-Have Skills:

• 3 years of experience using monitoring dashboards and alerting tools to detect alarms and outages.
• 3 years of experience creating, updating, and closing incident records.
• 3 years of understanding IP connectivity, network equipment, and telecommunications services.
• 3 years of experience assigning severity levels and routing issues to appropriate teams.
• 3 years of experience gathering technical details from PSAP staff to support first-level diagnosis.
• 3 years of experience working with multiple software applications while managing vendor tickets.