Job Description
Role :- Network Voice (UCC Tools): Amazon Connect - "Techno Functional Expert"
Location :- Seattle, WA(Onsite)
Rate :- $75/hr.
Note :- Need Only USC & GC
Job Description :-
Define and drive Amazon Connect architecture, strategy, integrations, and platform modernization initiatives to achieve business and customer experience objectives.
12+ yrs of Experience Required
Serve as the primary functional and technical SME for Amazon Connect platform operations.
Define platform strategy, enhancements, and business-aligned transformation initiatives.
Gather and translate business requirements into technical solutions.
Configure and optimize contact flows, routing strategies, and call handling processes.
Lead integrations with CRM, workforce management, and third-party systems.
Collaborate with business stakeholders to improve customer and agent experiences.
Drive platform governance, release management, and change implementation activities.
Conduct impact assessments and recommend process improvements.
Support troubleshooting, root cause analysis, and issue resolution.
Develop documentation, training materials, and operational best practices.
Amazon Connect, Contact Flows, AWS Services, Business Analysis, Integration Design, Stakeholder Management.
Location :- Seattle, WA(Onsite)
Rate :- $75/hr.
Note :- Need Only USC & GC
Job Description :-
Define and drive Amazon Connect architecture, strategy, integrations, and platform modernization initiatives to achieve business and customer experience objectives.
12+ yrs of Experience Required
Serve as the primary functional and technical SME for Amazon Connect platform operations.
Define platform strategy, enhancements, and business-aligned transformation initiatives.
Gather and translate business requirements into technical solutions.
Configure and optimize contact flows, routing strategies, and call handling processes.
Lead integrations with CRM, workforce management, and third-party systems.
Collaborate with business stakeholders to improve customer and agent experiences.
Drive platform governance, release management, and change implementation activities.
Conduct impact assessments and recommend process improvements.
Support troubleshooting, root cause analysis, and issue resolution.
Develop documentation, training materials, and operational best practices.
Amazon Connect, Contact Flows, AWS Services, Business Analysis, Integration Design, Stakeholder Management.
Numbers & Facts
| Location | Seattle, WA |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Skills
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