NFWS - OIT Service Desk (26/27)

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Position Recruitment Information

Job Title NFWS - OIT Service Desk (26/27) Student Position Type Non Federal Work Study/La Verne Work Appointment Type Regular FTE Work Schedule

This position has a flexible number of hours, with a maximum of 20 per week.

Student workers are needed as early as 7:30am.

Service Desk closes at 8:00pm.

Saturday hours are from 8:00am to 1:00pm.

This position is 100% on campus.

Department Manager Hiring Manager Ricardo Rocha Number of Vacancies Multiple

Position Summary Information for Announcement

University Overview

Embark on an exciting journey with the University of La Verne, where your career aspirations come to life in a vibrant and welcoming environment. Established in 1891, our diverse and inclusive community is more than just a university-it's a home for passionate individuals like you.

At the University of La Verne, we embody four core values that set us apart-Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning, and Civic and Community Engagement. If you're fueled by these principles and are eager to make a meaningful impact, your journey begins here.

With a rich history spanning 132 years, the University of La Verne boasts a global Leo Family of 89,000+ accomplished alumni. As the #1 private university in California for social mobility according to U.S. News and World Report 2024, and recently recognized as the 33rd Best U.S. College by the Wall Street Journal 2024, we take pride in our commitment to excellence in education.

Join us in shaping the future, where your passion meets purpose. Come be part of something extraordinary and apply today!

Diversity Statement

The University supports a diverse and inclusive environment where students recognize and benefit from the life experiences and viewpoints of other students, faculty, and staff. Diversity is an active and intentional practice that supports difference and multiplicity to expand knowledge, educate capable citizens, develop the whole person, and serve our local and global communities. Promoting and sustaining diversity is a commitment to educational quality and the creation of positive, respectful learning communities.

Job Description Summary

All OIT student workers are required to work on the Service Desk.

• The Service Desk takes calls and responds to email from students, faculty, staff, and outside sources, and prepares work orders for both technology and facilities requests.

Specific Duties

• Answer phone calls, emails, web requests, and walk-in requests and prepare appropriate work orders.
• Assist users with password changes and other first-level support.
• Route phone calls to appropriate department/person.

Minimum Qualifications

• Must speak and write English clearly.
• Must be a current ULV student.

Preferred Qualifications Benefits Summary

Employees are eligible for the following benefits:

One hour of Paid Sick Leave for every 30 hours worked, with a maximum accrual of 24 hours of Paid Sick Leave per year and capped at 48 hours.

University of La Verne Defined Contribution Retirement Plan - can contribute employee voluntary contributions, excluding wages derived from federal work study funds.

In accordance with the Affordable Care Act (ACA), employees who work an average of 30 or more hours per week, will be eligible for medical coverage through the University of La Verne.

Covered under the University of La Verne Workers Compensation Insurance.

Location La Verne Main Campus If Other, please specify. Physical Demands Summary Do the essential functions of this job require lifting? If yes, list maximum weight and duration Describe work environment

Hiring Pay Rate

Hourly Rate $16.90

Posting Detail Information

Posting Number 2024-251470SE Special Instructions to Applicants

Must also complete Student Information Form and Availability sheet (Available upon request).

Open Date 06/08/2026 Close Date 06/30/2027 Open Until Filled Yes Quick Link https://laverne.peopleadmin.com/postings/14576

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume
• Cover Letter

Optional Documents

• Transcripts
• Letter of Recommendation 1