This position plays an important role in ensuring the reliability and performance of public safety systems by supporting QA testing, reviewing vendor test plans, and validating call handling, dispatch, and logging systems used by emergency response teams.
Position Overview: Role: NG911 QA Analyst / SME Location : Brooklyn, NY (Hybrid) Working Hours : 35 hours / week Project Focus: Next Generation 9-1-1 system upgrades (Call Handling, Class 1/2/3) Key Skills: NG911, Computer Aided Dispatch (CAD), Logging & Recording QA, NICE Inform Testing Experience: SIT, UAT, SAT, ATP, test script development, defect tracking
Required Skills and Experience:
Experience with software lifecycle test phases, including ATP, SAT, UAT, and SIT.
Develop Logging and Recording test scenarios and comprehensive test scripts based on business requirements for application functional, system, and integration testing.
Participated in various testing stages such as functional, integration, system, DB validation, automation, manual, and performance testing on the NG911 Class 2, Logging & Recording project.
Experience with generating detailed reports
Team player as well as can work independently, and has experience working with remote teams
Test documentation experience
Tested all CRUD operations
SME Computer Aided Dispatch (CAD)
Participate in various testing stages such as functional, integration, system, DB validation, automation, manual, and performance testing on the NG911 Class 2, Logging & Recording project
SME NICE Inform Logging and Recording Application
This role is ideal for professionals with experience in public safety communications environments who have worked on NG911, CAD systems, or emergency call recording platforms and enjoy contributing to mission-critical technology projects.