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Nice BSA

Yantran LLC
  • PLANO, TX
  • Instant Apply
30+ days ago

Job Description

Job Title: NICE In contact BSA
Location: Plano, Texas (Day1 onsite)
General understanding of contact center workflow and IVR applications
Knowledge of Nice CXOne applications like Central, CX softphone, salesforce agents, CXOne reporting and dashboard and Omnichannel routing
IVR call flow experience.
Experience in working on projects with IVR call flow modifications to promote self service.
Hands on experience on REST API.
Experience on JIRA

Numbers & Facts

LocationPLANO, TX

Skills

  • Application Programming Interface (API)unmatched
  • Call Centersunmatched
  • REST (Representational State Transfer)unmatched
  • Voice Response Systemsunmatched

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