Benefits:

• Bonus based on performance
• Company parties
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Now Hiring: Night Auditor Supervisor / Front Desk Agent

Award-Winning Holiday Inn Express & Suites – Bensenville


Location: 811 E Grand Ave, Bensenville, IL 60106
Pay: $19–$21 per hour, based on experience
Schedule: Full-Time | Overnight Shift
Work Location: In Person


Join Our Award-Winning Team!


Holiday Inn Express & Suites – Bensenville is looking for a dependable, professional, and guest-focused Night Auditor Supervisor / Front Desk Agent to join our overnight team.


We are seeking someone who takes pride in providing excellent customer service, works well independently, and can help ensure smooth hotel operations throughout the night.


Hotel front desk experience is preferred, but candidates with strong customer-service, IT, or technology backgrounds are also encouraged to apply.


Training will be provided for qualified candidates.


Key Responsibilities

• Welcome guests and provide friendly, professional check-in and check-out services.
  
  
• Manage reservations, phone calls, guest payments, and overnight requests.
  
  
• Perform nightly audit procedures, reconcile transactions, and prepare accurate reports.
  
  
• Operate our user-friendly HotelKey property management system and other hotel software. Online and hands-on training will be provided.
  
  
• Assist guests with our popular Park, Sleep & Fly packages.
  
  
• Address guest questions, concerns, and complaints professionally.
  
  
• Prepare front desk reports and ensure a smooth transition to the morning shift.
  
  
• Communicate important updates to management and other hotel departments.
  
  
• Maintain a safe, clean, organized, and welcoming front desk environment.
  
  
• Support overnight hotel operations and demonstrate leadership when needed.
  
  

Qualifications

• 1+ year of hotel front desk experience preferred.
  
  
• Strong customer-service and communication skills.
  
  
• Ability to remain alert, focused, and productive throughout overnight shifts.
  
  
• Comfortable using computers, handling payments, and learning new hotel systems.
  
  
• Dependable, punctual, organized, and detail-oriented.
  
  
• Ability to work independently and make sound decisions.
  
  
• Strong problem-solving skills and a professional attitude.
  
  
• Availability to work overnight shifts, including weekends and holidays as needed.
  
  
• Positive attitude and willingness to work as part of a team.
  
  

Applicants with strong IT, technical support, or customer-service experience are welcome, even without previous hotel experience.


What We Offer

• Competitive pay: $19–$21/hour, based on experience.
  
  
• Full-time employment.
  
  
• Hotel employee discounts.
  
  
• Performance-based bonus opportunities.
  
  
• Sick leave.
  
  
• Paid vacation after your first anniversary.
  
  
• Paid training on hotel systems and procedures.
  
  
• Opportunities for professional development and career advancement.
  
  
• A supportive team environment at an award-winning hotel.
  
  

Why Join Us?


At Holiday Inn Express & Suites – Bensenville, we value dependable employees who take ownership of their responsibilities and genuinely care about our guests.


This is a great opportunity for someone looking to build a long-term career in hospitality while gaining valuable hotel operations and supervisory experience.


Ready to Apply?


If you are reliable, comfortable working overnight, enjoy helping people, and want to be part of a growing hospitality team, we would love to hear from you!


Apply today and grow your hospitality career with Holiday Inn Express & Suites – Bensenville!


Work Location: 811 E Grand Ave, Bensenville, IL 60106
Job Type: Full-Time