NOW HIRING: Front Desk Agent / Night Auditor

Residence Inn by Marriott – Carmel, Indiana

UP TO $22 PER HOUR FOR QUALIFIED, EXPERIENCED CANDIDATES

$1,000 SIGN-ON BONUS AVAILABLE!

Must Have Previous Hotel Experience

Pay Rate: $15.00–$22.00 per hour, based on relevant hotel experience, qualifications, and skills.

IMPORTANT PAY DISCLAIMER

Starting pay is based on experience and qualifications. The maximum rate of $22.00 per hour is NOT an entry-level rate. Candidates with little or no hotel experience should not expect to start at $22.00 per hour.

Higher pay rates are reserved for candidates with substantial relevant hotel experience, demonstrated job-related skills, and qualifications appropriate for the position. Marriott or other major hotel brand experience may be considered when determining compensation. Final pay will be discussed during the interview.

Perks & Benefits

• $1,000 Sign-On Bonus — paid in installments of $100 per month on the 15th, subject to applicable eligibility terms.

• Paid Vacation: One week after completing Year 1.

• Paid Vacation: Two weeks starting in Year 2.

Job Summary

We are seeking friendly, professional, and guest-focused individuals to join our team as a Front Desk Agent or Night Auditor at Residence Inn by Marriott in Carmel, Indiana.

Successful candidates will assist guests with check-in and check-out, handle reservations and payments, respond to guest inquiries, resolve service concerns, and help maintain excellent hotel service standards.

Immediate joining is preferred.

Location

Residence Inn by Marriott
11895 N. Meridian Street
Carmel, IN 46032

Interview Requirements

IN-PERSON INTERVIEWS ONLY — NO VIRTUAL INTERVIEWS.

Candidates must attend an in-person interview to be considered for the position.

Key Responsibilities

1. Welcome guests and provide friendly, professional service.

2. Process guest check-ins and check-outs accurately.

3. Handle guest payments, post charges, and balance cash as required.

4. Respond to guest questions, requests, and complaints professionally.

5. Provide information about hotel amenities, room rates, special offers, and local attractions.

6. Operate the hotel telephone and assist with guest inquiries.

7. Support reservations, room assignments, and guest account management.

8. Coordinate with housekeeping, maintenance, and other departments.

9. Follow company procedures, safety policies, and hotel service standards.

10. Complete daily checklists and shift handover procedures.

Additional Night Auditor Responsibilities

• Complete overnight front desk operations and guest services.

• Review daily transactions and verify guest accounts.

• Perform nightly audits, reconcile financial records, and prepare required reports.

• Ensure accurate billing and assist late-night and early-morning guests.

Qualifications and Requirements

1. Previous hotel experience is required.

2. Front desk or Night Auditor experience is preferred.

3. Marriott brand experience is an advantage, particularly for candidates seeking higher compensation.

4. Strong verbal and written communication skills.

5. Professional appearance, positive attitude, and excellent customer service skills.

6. Basic computer skills and the ability to learn hotel management systems.

7. Strong attention to detail and accuracy in handling payments and records.

8. Ability to stand for extended periods and perform assigned duties.

9. Flexibility to work assigned shifts, weekends, and holidays.

10. Ability to work independently and as part of a team.

How to Apply

Interested and qualified candidates are encouraged to apply. Compensation will be determined based on relevant experience, qualifications, and demonstrated skills.

Please note: The advertised pay range represents the range available for qualified candidates. It does not guarantee a starting rate of $22.00 per hour.