Night Auditor

Pay Range: USD $18.00 - USD $18.00 /Hr. Job Description:

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dependable, service-oriented Night Auditor to join our team.

If you're passionate about hospitality, take pride in your work, and enjoy creating positive experiences for guests and associates, we'd love to meet you. As Night Auditor, you'll play an important role in supporting hotel operations, delivering exceptional service, and helping our team achieve its operational and business goals.

 

Job Purpose

POSITION SUMMARY
This position is to provide efficient and courteous service to each customer and maximize room revenues during the night audit shift, in accordance with standards, policies, and position tasks set by the company.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:
• Ensures accurate and timely daily audit of revenue generated by all retail outlets and the hotel.
• Prepares financial reports and distributes them to appropriate managers.
• Controls issuance and tracking of sensitive forms to ensure proper control of proprietary documents.
• Generates backup reports and analyzes discrepancies, rate variations, and credit reports.
• Completes audit shift checklist tasks.
• Answers telephones and responds to requests as routine functions of this position.
• Promotes outstanding guest relations and performs other duties as assigned.
• Executes prompt, courteous, and accurate guest check-in and check-out.
• Addresses questions or problems pertaining to hotel rooms and rates.
• Maintains room security by providing effective key control and participates in matters relating to customer room security.
• Ensures that customer mail and messages are delivered promptly by overseeing mail and message delivery functions.
• Promotes participation in the frequent guest program and guest satisfaction surveys.
• Follows room inventory and monetary controls.
• Responds to and follows through with guest requests, exceeding expectations and following up with guests to ensure needs and expectations are met.
• Handles any guest compliments or complaints and acts as deemed necessary.
• Handles cash transactions and keeps a balanced bank.
• Prepares and processes end-of-day procedures.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position, including safety procedures and local, state, and federal laws and regulations.
• At all times projects a favorable image of the hotel to the public.
• Maintains safe working conditions within the department and the hotel.
• Provides safety deposit boxes for guests by escorting them to the vault, pulling the box from the vault, and carrying it to the customer. Files access slips in room order.
• Maintains a clean lobby and organized reception desk.
• Occasionally responds to guest reservation requests when no reservation representatives are present.
• Attends all mandatory meetings.
• Performs all other duties as assigned by management.

 

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

REQUIRED SKILLS / ABILITIES
• Must work well alone, unsupervised, and work harmoniously with co-workers.
• Must exhibit positive interpersonal skills with focused attention to guest needs.
• Hearing and visual ability to observe and detect signs of emergency situations and to access and accurately input information using a moderately complex computer system.
• Must be able to frequently move freely about the front office, maintain manual dexterity to access the computer via keyboard, and operate office equipment such as telephones, copiers, fax machines, computer systems, etc.
• Ability to read, analyze, and interpret financial reports and documents.
• Ability to listen effectively and to speak English clearly to communicate with customers and team members.
• Ability to analyze information and make effective judgments.
• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

 

DESIRED SOFTWARE PROFICIENCIES
Proficiency in Microsoft Word, Outlook, Excel, and PMS systems knowledge is required.

 

SUPERVISORY RESPONSIBILITIES

None

 

EDUCATION / EXPERIENCE
• 1+ years of guest/customer service experience and/or 1+ years of hotel experience preferred.
• 1 year of night audit and/or 2+ years of hotel front desk experience required.
• Proof of authorization/eligibility to work in the United States.
• High school diploma or equivalent.
• 2- or 4-year college degree a plus.

PHYSICAL REQUIREMENTS
• OSHA laws require the use of personal protective equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
• Normal routine involves no exposure to blood, body fluid, or tissue, but exposure or potential for exposure may occur.
• All team members must maintain a neat, clean, and well-groomed appearance (specific standards available).

 

Amazing Benefits At A Glance

• Team-Driven and Values-Based Culture
• Medical, Dental & Vision Insurance
• Paid Vacation, Sick Time (Where Required by State Law) & Holidays
• 401(k) Retirement Plan
• Employee Assistance Program
• Career Growth Opportunities & Leadership Development Programs
• Reduced Hotel Rates Throughout Our Portfolio
• Employee Referral Program
• Life Insurance
• Flexible Spending Account (FSA)
• Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)

 

Why Hotel Equities?

At Hotel Equities, we believe hospitality begins with people. Our award-winning culture is built on integrity, accountability, service, and leadership. We empower our associates to grow professionally while delivering exceptional experiences for our guests and outstanding results for our owners.  Whether you're beginning your hospitality career or bringing years of industry experience, you'll find opportunities to grow your career with one of the hospitality industry's most respected management companies. Hotel Equities is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where every associate is respected, valued, and empowered to succeed. 

 

Apply with confidence. Transparency matters, which is why Hotel Equities is committed to 100% wage transparency for all open positions. Explore opportunities across our diverse portfolio and discover where your hospitality career can grow with us.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Responsibilities may evolve based on business needs.