Night Auditor

JOB DESCRIPTION SUMMARY: 

The Night Auditor is responsible for overnight front desk operations, ensuring accurate financial reporting, and maintaining guest services during night hours. 

ESSENTIAL DUTIES & RESPONSIBILITIES: 

• Welcome guests and handle late-night check-ins and early check-outs. 

• Answer phone calls, respond to guest inquiries, and provide excellent customer service. 

• Process guest payments, issue receipts, and maintain accurate billing records. 

• Reconcile daily financial transactions, including room charges, cash, credit card payments, and other revenues. 

• Prepare and balance daily financial reports. 

• Audit front desk records to ensure accuracy and correct any discrepancies. 

• Manage reservations, room assignments, and guest requests. 

• Monitor hotel security by conducting routine property checks and responding to emergencies. 

• Communicate important information to the morning shift and management 

• Exceptional communication skills, detail oriented, and ability to learn in an ever changing work environment. 

• Must have flexible schedule and be willing to work beyond scheduled hours if necessary. 

• Multi-tasking skills. 

NOTE:  

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor. The Company will provide reasonable accommodation to qualified individuals with disabilities in accordance with applicable law. 

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate where permitted by applicable law. Nothing in this job description alters the at-will nature of employment or limits the Company’s right to modify duties at any time 

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.  That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.  By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.