Night Auditor

Location: Greensboro, NC, 27401

Join our dynamic hospitality team as a Night Auditor, where you will play a vital role in ensuring seamless overnight operations at our hotel or resort. This energetic position combines guest relations, administrative duties, and security responsibilities to provide a safe, welcoming environment for our guests. As a Night Auditor, you will be the first point of contact during the overnight shift, delivering exceptional customer service while maintaining accurate financial records and hotel operations. Your enthusiasm and attention to detail will help create memorable experiences for our guests even after hours.

Responsibilities

• Greet and assist guests with check-in and check-out procedures during the night shift, ensuring a smooth and friendly experience.
• Manage front desk operations, including handling multi-line phone systems and providing information about hotel amenities and local attractions.
• Conduct nightly audits of guest accounts, verifying charges, payments, and reservations to ensure accuracy.
• Maintain security by conducting patrols around the property, and controlling access to restricted areas.
• Respond promptly to guest inquiries, requests, or complaints with professionalism and a positive attitude.
• Prepare detailed shift reports, incident logs, and financial summaries to ensure all records are accurate and up-to-date.
• Collaborate with housekeeping and maintenance teams to address any overnight issues or guest needs efficiently.

Qualifications

• Proven experience in hospitality management or hotel management roles, especially at the front desk or night audit positions.
• Strong customer service skills with a focus on guest relations and hospitality excellence..
• Excellent phone etiquette and experience handling multi-line phone systems in a fast-paced environment.
• Knowledge of hotel operations, including night audit procedures, guest services, and security protocols.
• Ability to work independently during overnight hours while maintaining high energy levels and attention to detail.
• Previous hotel experience is preferred; familiarity with resort settings is a plus.
• Marriott and FSPMS experience preferred. Scheduling flexibility required.

Job Type: Full-time/Part-time

Work Location: In person, Apply in person