Night Auditor

NOW HIRING!

Night Audit Agent                                                 Full-Time | $27.00 hourly

InterContinental The Clement Monterey, 750 Cannery Row | Monterey, CA 93940

Employment Status:                       Full-Time | Non-Exempt
Starting Wage:                                  $27.00 per hour

Department: Front Office / Guest Services
Schedule: Overnight shifts, including weekends and holidays, based on business needs.

Join Our Hospitality Family! Are you detail-oriented, dependable, and passionate about delivering exceptional guest experiences? InterContinental The Clement Monterey is seeking a friendly, professional, and motivated Night Audit Agent to join our Front Office team!

The ideal candidate combines excellent guest service skills with strong organizational abilities, financial accuracy, and the confidence to work independently during overnight operations. This position plays an essential role in ensuring a seamless guest experience while maintaining accurate daily financial records.

Key Responsibilities

• Provide a warm, professional welcome to guests, assisting with check-ins, check-outs, reservations, and special requests.
• Perform nightly audits of hotel revenue, including guestroom charges, food and beverage transactions, taxes, and other financial activity.
• Reconcile daily transactions, cash receipts, credit card payments, deposits, and guest accounts to ensure accuracy.
• Balance hotel revenue and expenses for the 24-hour operating period and complete the nightly system rollover.
• Prepare and distribute daily financial, accounting, and management reports.
• Verify room charges, adjustments, and payment postings in accordance with established procedures.
• Respond promptly to guest inquiries, concerns, and service requests while maintaining exceptional hospitality standards.
• Manage incoming telephone calls, emails, and reservations professionally and efficiently.
• Communicate important guest information, operational concerns, and outstanding requests to management and incoming shifts.
• Maintain the confidentiality of guest information and financial records while following established cash-handling, safety, and security procedures.
• Assist with Front Office operations and other guest service responsibilities as needed.

Qualifications & Experience

• High school diploma or equivalent required.
• Minimum of one year of customer service experience in hospitality or a comparable industry.
• Previous hotel Front Desk or Night Audit experience preferred.
• Strong mathematical, analytical, and problem-solving skills with excellent attention to detail.
• Proficiency in computers, Microsoft Office, email, and the ability to learn hotel property management systems.
• Strong verbal and written communication skills in English; bilingual or multilingual skills are a plus.
• Ability to multitask, prioritize responsibilities, and work independently with minimal supervision.
• Professional, friendly demeanor with a genuine commitment to guest satisfaction.
• Ability to handle confidential information, financial transactions, and guest concerns with discretion and professionalism.
• Dependable and flexible, with availability to work overnight shifts, weekends, and holidays.

Physical Requirements: This position requires prolonged standing and walking, including navigating stairs, bending, stooping, and kneeling. Duties may involve lifting a minimum of 50 pounds and pushing or pulling equipment or items weighing approximately 200 pounds, with or without reasonable accommodation.

About InterContinental The Clement Monterey & Pacific Hotel Management: Pacific Hotel Management, LLC is a privately owned company managing various hotel brands throughout the Bay Area. InterContinental The Clement Monterey is one of seven PHM hotels, offering panoramic ocean views in the heart of Cannery Row, just steps from local shops and the Monterey Bay Aquarium.

Our culture is family-oriented, friendly, outgoing, competitive, and results-driven. We value associates who share our passion for hospitality, embrace teamwork, and are committed to exceptional guest and associate satisfaction. As part of the IHG brand, we are dedicated to providing true hospitality for everyone, every day.

Our associates enjoy a variety of benefits and perks, including health insurance, a 401(k) plan, educational assistance, professional development, recognition events, hotel travel discounts, and more!

We are looking for an outgoing, knowledgeable, and talented Night Audit Agent who will embrace our culture, maintain our high service standards, and contribute to the success of our Front Office team.

If InterContinental The Clement Monterey (PHM) sounds like the family you would like to join, we encourage you to submit your resume for consideration. We look forward to learning more about you!

Learn more about our company atwww.phmhotels.com.

The job qualifications listed above are not all inclusive of the essential and non-essential job functions of each position, and are solely a guideline for these positions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job summation are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.