Benefits:- Employee discounts
- Free uniforms
- Paid time off
The Night Auditor reviews the daily guest ledger of the hotel and verifies financial balances. Also acts as a Front Desk clerk during night hours, including checking guests in or out, taking reservations by phone, and providing services to guests.
Responsibilities· Maintain accurate front desk cash drawers, room sales, and accurate folio transactions
· Greet, register, and assign rooms to guests
· Issue room key and escort instructions
· Transmit telephone messages
· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
· Keep records of room availability and guests' accounts
· Compute bills, collect payments, and make changes for guests
· Make and confirm reservations
· Post charges such as room, sundry items, fax or copy
· Make restaurant, transportation, or entertainment reservations, and arrange for tours
· Deposit guests' valuables in safe deposit box
· Answer telephone calls promptly and politely in accordance with hotel policies
· Restock work area - maintain neat and organized work area
· Deliver supplies to guests as needed
· Review data regarding room status, income and expenditures
· Prepare computer generated reports as required
· Verify journal and ledger entries of cash, check and credit card payments
· Transmit daily credit card batches to bank
· Prepare checkout folios for daily departures with credit card payments