Industry: Chemical Manufacturing, Transportation & Logistics
Employment Type: Full-Time
Primary Schedule: 8:00 PM–5:00 AM
Schedule: Variable based on business and operational needs
Availability Requirements: Overnight, weekends, holidays, and adjusted shifts as required.
POSITION OVERVIEW
A well-established company operating in the chemical manufacturing, transportation, and logistics industry is seeking a dependable, detail-oriented Hazardous Materials Night Shift Dispatcher to support its transportation and logistics operations.
This is a safety-sensitive position responsible for coordinating and monitoring customer orders, shipments, drivers, transportation activities, and overnight operational requirements.
The Night Shift Dispatcher serves as a critical communication link between drivers, customers, warehouse personnel, suppliers, transportation providers, management, and other internal departments.
The position is primarily responsible for maintaining transportation and shipment continuity during overnight operations, ensuring loads are properly coordinated, drivers receive accurate instructions, shipment documentation is maintained, and operational issues are addressed or escalated appropriately.
This position requires someone who can work independently, manage multiple priorities, exercise sound judgment, and maintain professional communication during overnight hours when management and other departments may have limited availability.
Because the company handles hazardous materials, shipment information, documentation, scheduling, routing, customer instructions, and compliance requirements must be handled carefully and accurately.
Safety, accuracy, compliance, and operational continuity are always the highest priorities.
SCHEDULE & AVAILABILITY REQUIREMENTS
The primary anticipated work schedule is:
8:00 PM–5:00 AM
This position is intended to provide overnight dispatch and operational coverage. However, the schedule is not guaranteed to remain fixed.
Working hours and days may be adjusted based on business demands, transportation activity, staffing requirements, customer needs, production schedules, and operational coverage.
The employee must be willing and available to:
- Work the anticipated 8:00 PM–5:00 AM overnight schedule.
- Work adjusted starting and ending times when business needs require.
- Work additional hours or modified shifts as operational conditions dictate.
- Work weekends and holidays when required.
- Provide schedule flexibility to accommodate changing transportation and facility demands.
- Assist with shift coverage, staffing shortages, and operational transitions when necessary.
- Communicate availability and scheduling conflicts in accordance with company procedures.
- Maintain reliable attendance and punctuality.
This position may require occasional schedule changes, extended shifts, or additional coverage to maintain continuous operations.
Holiday work and weekend coverage are required when assigned or when operational needs dictate.
Reliable attendance, punctuality, flexibility, and dependability are essential.
KEY RESPONSIBILITIES
1. Night Shift Dispatch & Transportation Coordination
- Coordinate and monitor daily and overnight transportation activities.
- Serve as a primary communication point for drivers, customers, warehouse personnel, suppliers, transportation providers, and internal departments.
- Coordinate incoming and outgoing loads, pickups, deliveries, and shipment schedules.
- Monitor active loads and transportation status throughout the shift.
- Communicate dispatch instructions, customer requirements, load information, and delivery expectations.
- Monitor vehicle routes and locations using GPS and transportation tracking systems.
- Identify delays, route issues, road closures, weather conditions, and other transportation concerns.
- Communicate changes and delays to appropriate personnel.
- Adjust dispatch schedules as operational conditions change.
- Coordinate driver assignments and transportation requirements as authorized.
- Monitor scheduled loads to ensure transportation activities remain on track.
- Identify potential gaps in overnight transportation coverage.
- Maintain communication with drivers regarding arrival times, loading status, delivery expectations, and transportation concerns.
- Follow up on outstanding issues until resolved or properly transferred to the appropriate department.
- Ensure important operational information is communicated to the incoming shift.
2. Shipment Documentation & Compliance
- Review shipping orders, bills of lading, manifests, permits, and other shipment documentation.
- Verify customer, product, load, and shipment information.
- Ensure required hazardous materials documentation is completed and available.
- Verify applicable labeling, placarding, and documentation requirements.
- Confirm that shipment information matches approved customer and facility requirements.
- Track driver hours, vehicle inspections, maintenance concerns, and load status as applicable.
- Maintain accurate dispatch, customer service, shipment, and operational records.
- Follow company procedures and applicable regulatory requirements.
- Identify and communicate documentation discrepancies before they become operational, safety, or compliance issues.
- Verify information rather than making assumptions or relying on incomplete information.
- Document changes to dispatch schedules, driver instructions, customer requirements, and shipment information.
3. Overnight Operations Monitoring
- Maintain awareness of all active transportation and shipment activities during the assigned shift.
- Monitor overnight loading, unloading, pickups, deliveries, and transportation schedules.
- Coordinate with warehouse and production personnel regarding shipment readiness and operational requirements.
- Identify and communicate operational delays, staffing concerns, equipment issues, and transportation interruptions.
- Monitor loads that require attention before the start of the next business day.
- Respond to driver calls, customer inquiries, and internal operational requests.
- Address routine dispatch issues within established authority.
- Escalate issues requiring management, safety, maintenance, warehouse, or other departmental involvement.
- Maintain accurate records of overnight activities and unresolved issues.
- Prepare clear shift handoff notes for incoming personnel.
- Ensure critical information is not lost between shifts.
- Maintain continuity of operations when management or other departments have limited overnight availability.
4. Safety & Emergency Response
- Maintain safety as the highest operational priority.
- Identify and communicate potential safety concerns.
- Ensure drivers have required safety equipment, documentation, and load information.
- Serve as a communication point during transportation-related emergencies.
- Follow established emergency response and escalation procedures.
- Immediately report incidents, near misses, discrepancies, hazards, and safety concerns.
- Respond promptly to safety-sensitive and operational matters.
- Escalate safety concerns to appropriate personnel without delay.
- Maintain professional communication during emergencies and unexpected operational situations.
- Never take shortcuts that compromise safety, compliance, or shipment accuracy.
- Understand when an issue requires immediate management or emergency response involvement.
The Dispatcher is not expected to independently make technical safety, regulatory, or emergency-response decisions outside their training and authority. Established procedures and escalation requirements must always be followed.
5. Facility & Warehouse Coordination
Although the majority of the position is office-based, the Night Shift Dispatcher may need to enter warehouse, loading, and other operational areas.
Responsibilities may include:
- Confirming load preparedness.
- Verifying product and load information.
- Communicating with drivers and supplier representatives.
- Confirming documentation and load requirements.
- Coordinating customer orders and shipments with warehouse personnel.
- Assisting with transportation or shipment-related issues.
- Supporting resolution of shipment discrepancies and operational issues.
- Coordinating with overnight warehouse personnel to address loading and scheduling concerns.
- Communicating operational priorities to appropriate personnel.
Employees entering operational areas must comply with all applicable facility safety and PPE requirements.
6. Communication & Shift Handoff
Effective communication between shifts is essential to maintaining continuous operations.
The Night Shift Dispatcher is responsible for:
- Documenting significant calls, instructions, dispatch changes, and operational issues.
- Providing accurate updates regarding active and pending loads.
- Identifying delayed shipments and unresolved transportation issues.
- Communicating driver, customer, and warehouse concerns.
- Preparing shift reports and handoff notes as required.
- Communicating critical issues to management and appropriate departments.
- Ensuring the incoming shift is aware of outstanding priorities.
- Escalating unresolved issues rather than leaving them undocumented.
WORK ENVIRONMENT
This position operates within a chemical manufacturing and transportation environment. The work environment may include exposure to:
- Hazardous materials.
- Chemical fumes.
- Industrial noise.
- Temperature fluctuations.
- Industrial equipment.
- Transportation containers.
- Warehouse and loading operations.
Employees are required to follow all applicable environmental, health, safety, and facility requirements.
Depending on the work area and task, required personal protective equipment (PPE) may include:
- Safety glasses.
- Gloves.
- Protective clothing.
- Other PPE designated by facility procedures.
PPE and safety procedures are mandatory and may not be bypassed or intentionally violated.
Required safety training will be provided as applicable.
QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will demonstrate:
- Strong dispatch, transportation, or customer service skills.
- Excellent verbal and written communication.
- Exceptional attention to detail.
- Strong organizational and time-management skills.
- Ability to manage multiple priorities in a high-volume environment.
- Ability to work independently with limited direct supervision during overnight hours.
- Ability to remain calm and professional under pressure.
- Sound judgment and problem-solving skills.
- Ability to consistently follow established procedures.
- Willingness to ask questions and verify information when uncertain.
- Dependable attendance and punctuality.
- Ability to communicate effectively across multiple departments and shifts.
- Ability to learn company-specific software, systems, and procedures.
- Willingness and availability to work overnight hours and maintain a variable schedule based on business needs.
- Ability to work weekends, holidays, and adjusted shifts when operationally required.
Experience in dispatch, customer service, transportation, logistics, chemical manufacturing, hazardous materials, or a related industry is preferred.
Previous overnight operations or transportation dispatch experience is a plus.
TECHNOLOGY & SYSTEMS
The successful candidate should be comfortable learning and using technology such as:
- Customer service and order management software.
- Dispatch and transportation management systems.
- GPS and vehicle tracking systems.
- Microsoft Office applications.
- Email and communication systems.
- Load management and scheduling systems.
- Electronic documentation systems.
- Telephone and communication systems.
- Other company-specific software and equipment.
Training will be provided on applicable systems and procedures.
TRAINING
Training may include:
- Company policies and procedures.
- Dispatch and transportation procedures.
- Customer service procedures.
- Hazardous materials awareness.
- Applicable DOT requirements.
- Emergency response procedures.
- PPE and facility safety requirements.
- Customer service and order management systems.
- GPS and vehicle tracking systems.
- Shipment documentation requirements.
- Load scheduling procedures.
- Driver communication procedures.
- Customer and supplier communication.
- Incident reporting.
- Escalation procedures.
- Overnight operations procedures.
- Shift handoff and reporting requirements.
- Variable scheduling and operational coverage expectations.
Training does not replace the responsibility to follow established procedures and ask questions when information is unclear.
If you do not know, stop and ask. Do not guess when safety, compliance, customer requirements, or load accuracy are involved.
WHAT SUCCESS LOOKS LIKE
Successful employees consistently demonstrate:
- Safety: Follow all safety, environmental, and regulatory requirements.
- Accuracy: Verify shipment, customer, load, and transportation information.
- Dispatch Effectiveness: Coordinate transportation activities efficiently and accurately.
- Responsiveness: Act promptly when customer or operational issues arise.
- Communication: Clearly communicate information to customers, drivers, warehouse personnel, suppliers, and internal teams.
- Accountability: Take ownership of assigned responsibilities and promptly report mistakes or discrepancies.
- Reliability: Maintain dependable attendance and meet overnight scheduling and coverage expectations.
- Operational Awareness: Identify potential problems before they negatively affect transportation or facility operations.
- Teamwork: Work effectively with multiple departments and operational partners.
- Shift Continuity: Provide complete and accurate handoffs to incoming personnel.
- Judgment: Know when to resolve an issue and when to escalate it.
- Flexibility: Adapt to changing schedules, transportation demands, and business priorities.
PHYSICAL & OPERATIONAL REQUIREMENTS
The employee may be required to move between office, warehouse, loading, and operational areas as necessary to perform job responsibilities.
Employees must be able to comply with applicable PPE, safety, and facility requirements when entering operational areas.
Specific physical requirements will be evaluated based on the actual duties and work environment.
WHY THIS POSITION MATTERS
Every load matters. Every shift matters. Every decision matters.
The Night Shift Dispatcher plays an essential role in maintaining transportation continuity and supporting a 24/7 chemical manufacturing and logistics operation.
During overnight hours, dependable dispatch coverage is critical to ensuring drivers receive accurate instructions, shipments remain properly coordinated, operational issues are addressed, and important information is communicated between shifts.
Your attention to detail, communication, judgment, and reliability directly support safe transportation, regulatory compliance, customer satisfaction, and uninterrupted operations.
If you are dependable, organized, safety-focused, comfortable working independently overnight, and able to adapt to changing operational demands, we encourage you to apply.
By applying for this position, you understand and agree that this organization may conduct a background check and/or drug screening as part of the hiring process. You will be provided with a separate disclosure and authorization form for these checks. Failure to consent to these screenings may result in disqualification from further consideration for employment.
This is a drug-free and alcohol-free workplace. To maintain compliance with regulatory authorities and ensure a safe working environment, the organization conducts random drug and alcohol testing. All employees are expected to comply with this policy as a condition of employment.
Please note: This job opening is not open to staffing agencies or third-party recruiters. Unsolicited inquiries or candidate submissions from agencies will not be considered or responded to.