Role: NLP Architect Generative AI & Conversational Intelligence
Location: Remote
Duration: 12+ Months Contract
Experience Needed: 15+ Years
Visa: All Visas acceptable
About the Role:
We are seeking a Principal AI Architect Generative AI & NLP to lead the design and deployment of next-generation AI platforms powering intelligent customer experiences. This role will drive innovation across LLM-based conversational AI, agent assist systems, and autonomous CX workflows, enabling scalable, secure, and human-like interactions across global enterprises. You will play a critical role in shaping the future of AI-driven contact center platforms, combining Generative AI, GraphRAG, RLHF, and multi-agent systems to deliver highly personalized, context-aware, and trustworthy customer interactions.
Required Qualifications: 15+ years of experience in AI/ML, NLP, or distributed systems
5+ years working with Generative AI and LLM-based systems
Proven experience building production-grade AI platforms at scale
Deep expertise in:
1. GraphRAG architecture (not just RAG)
2. RLHF and alignment systems
3. Multi-agent AI systems
4. Distributed training and inference
Strong programming skills in Python, Scala, or Java
Experience with PyTorch, TensorFlow, Transformers
Key Responsibilities: