Must be located in the Dallas-Fort Worth area. This position is on-site*
As a NOC Engineer I, you'll be on the front line of ensuring network performance, stability, and reliability for our customers. You'll monitor real-time network activity, troubleshoot issues, and provide exceptional support that keeps our services running seamlessly. This role is perfect for someone with a solid foundation in networking, strong analytical instincts, and excellent communication skills. You'll play a key part in diagnosing problems, driving timely resolutions, and escalating incidents to the right teams when needed.
What You'll Do
Monitor network performance and alarms in real time, processing alerts swiftly and accurately following established procedures.
Create, manage, and update trouble tickets while responding promptly to calls, emails, and system notifications.
Perform Tier I diagnostics to identify, validate, and triage issues; escalate incidents to engineering teams, carriers, or field technicians as required.
Coordinate dispatch of field technicians and/or replacement parts based on troubleshooting outcomes.
Communicate clearly and professionally with customers, providing updates, guidance, and escalation details.
Share technical feedback with Engineering teams to support continuous improvement across products, processes, and design.
Maintain compliance with network standards, documentation, and operational procedures defined by Architecture & Engineering.
Manage competing priorities and operate effectively in a fast-paced, high-pressure environment, including interactions with challenging customer situations.
Support evolving needs as responsibilities may shift with business priorities.
Requirements
Education & Experience
High school diploma or equivalent required.
Minimum 1 year of NOC or transport network operations experience.
Education in Telecommunications or related fields preferred.
A combination of education and experience is acceptable.