NOC Lead - 176793

Responsibilities: of the NOC Lead: Lead daily NOC operations and ensure 24x7x365 availability, performance, security, and operational readiness across enterprise IT infrastructure. Manage major incidents, outages, escalations, troubleshooting, and service restoration while ensuring resolution within SLA requirements. Supervise and mentor NOC analysts and engineers, managing shift coverage, handoffs, workload distribution, and adherence to SOPs. Coordinate technical teams, customers, vendors, and carriers during incidents, maintenance activities, and infrastructure changes. Monitor operational performance, conduct root cause analysis (RCA), and drive corrective actions for recurring issues. Improve monitoring, alerting, automation, documentation, and operational processes while supporting cybersecurity and compliance requirements. Qualifications: for the NOC Lead: 5-10 years of IT/network operations, systems administration, or service desk experience, including 2-5 years leading technical teams or operational environments. Strong enterprise networking experience with TCP/IP, DNS, DHCP, routing, switching, firewalls, WAN circuits, and spine-leaf architecture. Hands-on experience with Cisco IOS-XE/NX-OS and Arista EOS configuration, along with Windows and Linux environments. Experience with monitoring and security tools such as Riverbed NetIM, Syslog, Wireshark, Splunk, Panorama/PAN-OS, Ansible, and Tenable. Experience supporting 24x7x365, SLA-driven environments and managing incidents, outages, escalations, and service restoration. Knowledge of ITSM Incident, Problem, Change, and Knowledge Management processes. AWS, Azure, or Google Cloud experience preferred. Active Top Secret or Q clearance. Ability and Willingness to work onsite in Washington D.C. + Manassas, VA. Compensation: for the NOC Lead: Salary Range: $170,000 - $190,000 depending on experience Comprehensive Benefits: Medical, Dental, Vision, 401k Plan, PTO, Holidays, Sick Leave if required by law This job opens for applications on 08/14. Applications for this job will be accepted for at least 30 days from the posting date. #LI-MS1 #LI-ONSITE