NOC Technician - Night Shift

IDR is seeking a NOC Technician (Night Shift) to join one of our top clients in Raleigh, NC as a long term opportunity. If you are looking for an opportunity to join an organization who has invested in bleeding edge technology - Apply today! 

At this time, we are only able to consider candidates who can be employed directly on a W-2 basis. C2C, 1099, and third-party vendor arrangements are not available for this position.

Position Overview for the NOC Technician (Night Shift):

• We are seeking a dependable, detail-oriented, and technically capable Tier I Network Technician to join our overnight operations team. This position serves as a frontline technical support resource, receiving and documenting service issues, monitoring system notifications, coordinating incident response, and ensuring timely communication with affected 911 centers and technical support partners. Although the position carries a Network Technician title, the primary responsibilities involve technical monitoring, incident management, customer support, and coordination rather than direct network configuration or administration.

Required Skills for the NOC Technician (Night Shift):

• 3+ years using monitoring dashboards and alerting tools to detect alarms, outages, and abnormal conditions across the statewide NG911 network
• 3+ years creating, updating, and closing incident records, including documenting timelines, troubleshooting steps, and vendor responses
• 3+ years understanding IP connectivity, network equipment, and telecommunications services
• 3+ years assigning severity levels based on operational impact, following SOGs, and routing issues to Tier II, vendors, or management
• 3+ years gathering tech detail from PSAP staff about equipment malfunctions, call processing issues, and service interruptions to support first-level diagnosis

Whats in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• 401(k) with company match

#LI-Onsite

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.