Title: NOC Technician
Location: Frisco, Texas
Note:
Working hours : 10pmCT -8am CT - 10 hours per day , 4 days in a week ( Sunday to Wed)
Technician Network Operations Center (NOC)
Role Level
- Technician (non-engineering role).
Scope and Responsibilities
- Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution.
- Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
- Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
- Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
- Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
- Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues.
- Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
- Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.
Technical Experience and Skills
- Knowledge and experience supporting Mavenir IMS access/core products (TAS/CSCF, BGCF, MRF, SBC etc) and/OR Ericsson IMS access products (Cloud Native SBG/BGF).
- Understanding of telecom protocols (Diameter, HTTP) and wireless network architecture.
- Competence in monitoring and operational support tools (One Console, Splunk, OpenSearch, etc.).
- Strong communication skills and familiarity with databases and Microsoft Office tools.
Education
- High School Diploma or GED (required).
Work Schedule and Travel
- 8-hour shifts; availability for on-call support.
- 3-day in-office requirement