Nursing Manager

POSITION SUMMARY

We are seeking a dedicated Nursing Manager to oversee day-to-day operations and drive excellence in nursing standards and patient care services within our inpatient units. This role involves supervising direct nursing and patient care services, ensuring compliance with regulations, maintaining quality care, and optimizing patient flow. As a Nursing Manager, you will lead the nursing workforce, foster a positive work culture, collaborate with various departments and community stakeholders, and drive comprehensive care delivery for individuals in behavioral health crises. If you have strong leadership skills, a passion for behavioral health, and a collaborative approach to achieving excellent patient outcomes, we invite you to join our team.

ESSENTIAL RESPONSIBILITIES 

Responsibilities will include, but will not be limited to, the following:

• Ensures organized and effective workflow and the provision of daily nursing and patient care services.

• Monitors effectiveness of and leads service delivery expectations for ancillary departments and vendor / contracted clinical services.

• Oversees and supports the nursing position control and assists in the recruitment, interviewing, and onboarding process of new nursing staff to ensure timely and effective management of workforce vacancies and safe staffing levels for programs areas of responsibility.

• Provides oversight and structure for the nursing and patient care orientation education requirements, competencies, and ongoing staff training for specialized areas of care and to meet general and regulatory employee training requirements.

• Provides leadership intervention when necessary to support accountability and staff coaching to performance.

• Provide annual evaluations and 30, 60, 90 days new hire evaluations to new nursing staff.

• Collaborates with Inpatient Operations Manager, medical providers, and other department nursing and clinician teams to facilitate the treatment plan and necessary transitions in care effectively.

• Provides immediate supervision, direction, and coaching for practice to nursing staff, mental health techs, and paramedic staff.

• Ensures adequate nursing department staffing to provide safe patient care through review of appropriate data, development, and maintenance of unit master schedules.

• Responsible for billing faxes for medications.

• Oversees near patient testing SOPs and policies, and the completion of maintenance and audit documentation for direct care areas (unit logs for CLIA waived testing, CLIA calibrations for glucometers, pregnancy tests, breathalyzers.)

• Supervises and documents quality checks and audits for safety and compliance around expired medications, emergency medical cart, refrigerator logs, and others as indicated.

• Serves as real-time resource and assists with nursing expertise for staff with problem-solving on patient-care, processes and family/patient issues.

• Oversees, maintains, and directs activities as indicated to support unit vital signs equipment, ensures I-STAT cartridges are up to date, and oversees in collaboration with plant operations that environment of care maintenance and equipment needs are met.

• Supervises and ensures implementation of the infection control program for areas of responsibility, auditing ensuring hand-washing practices, equipment cleaning procedures, vaccinations, illness surveillance, etc. are being monitored and completed appropriately per policy and procedure.

• Attends assigned leadership, quality, and practice meetings and prepares and provides performance reports as directed.

• Creates and oversees QAPI and HBIPS program for areas of responsibility and completes auditing processes as identified to demonstrate performance outcomes in tandem with the Director of Quality.

• Oversees therapeutic program delivery for nursing education groups are being facilitated as scheduled.

• Completes on-boarding for new nursing and paramedic staff: orientation to the unit, e3 system, development, and maintenance of employee files, and assigning point person for continued orientation.

• Oversees nursing and clinical documentation for services rendered and for regulatory compliance to ensure proficiency and compliance with utilization review processes, unit and hospital policies, procedures, and regulatory agencies.

• Ensures that nursing staff follow all agency policies and procedures through providing on-going education, Relias modules, observational auditing, and by providing cues and direct feedback on agency policies and procedures as needed.

• Leads/co-facilitates and attends routine staff meetings, treatment teams, supervision meetings, nursing work group sessions, and trainings.

• Review of incident reports for areas of responsibility and identifies and reports trends for areas of improvement and staff development and creates and delivers needed competencies and training.

• Represents the agency to external contacts and within the agency.

• Works with other agency department managers and staff to assure coordination with all other Polara Health departments.

• Performs other duties as assigned.

Other

• Will directly supervise 10-25 staff. The number of direct reports may change depending on the need of the program(s).

• This position carries a high level of exposure to confidential and proprietary information. Includes personnel, business, clinical and other private information.

• Position requires a high level of independent judgement, autonomy, and responsibility.

• This position is a mid-level managerial position with a high degree of responsibility.

• This position requires a great deal of public, client, and collegial contact. It calls for strong public relations skills and problem-solving skills involving diplomacy and sensitivity.

• Maintains and builds relationships inside the organization and with outside agencies.

• Has a high-level understanding of nursing practice and health care workflows and implementation.

• Fosters a work environment of trust, accountability, support, and collaboration for direct reports and throughout the organization.

• Show appreciation for and ability to respond to cultural differences and adjust communication practices accordingly to minimize cross-cultural misunderstandings.

• Consistent work attendance and compliance with scheduled work hours (excludes approved FMLA absences)

• Responsible for complying with the Corporate Compliance Program as it applies to individual job duties, the department, and the company.

• Must comply with all Polara Health policies and procedures.

• Exercise due diligence to prevent, detect, and report unlawful and/or unethical conduct by fellow co-workers, professional affiliates and/or agents.

• Display a positive work ethic.

QUALIFICATIONS

• 21 years of age or older; or minimum 18 years old and licensed or certified under A.R.S. Title 32 and providing services within the personnel member’s scope of practice; or minimum 18 years old for select administrative positions

• Must be able to provide or obtain an AZDPS Level One Fingerprint Clearance Card

• Must possess a valid Driver License

• CPI and CPR/First Aid certification required (training provided by Polara Health)

• Valid Registered Nurse (RN) license in the state of Arizona.

• 5+ years as a Registered Nurse in Managed Care and Health Care administration

• Strong organizational and communication skills

• Dependability

• Strong ability to maintain strict confidentiality and handle highly confidential information with professionalism

• Must be able to work independently as well as collaboratively within a team setting

• Must have excellent supervisory skills, and exceptional soft skills, such as relationship-building, communications, listening, negotiation and diplomacy

• Must have strong interpersonal communication, problem solving, and team-building skills

• Must be detail oriented, have excellent organizational skills and be flexible

• Must possess the ability to learn and/or operate relevant computer operating system environments

• Ability to work well under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines

CORE COMPETENCIES  

• People​ – Passionately believes in people and embraces diversity

• Integrity ​–​ ​Does the right thing even when no one is looking

• Learning ​–​ ​Challenges old paradigms with critical thinking, curiosity, and creativity

• Accountability​ – Sets an intentional culture of personal responsibility; believes everyone carries the load

• Relationships ​– Serves colleagues and consumers with love, empathy and compassion

PHYSICAL DEMANDS & WORKING CONDITIONS

The nature of work may generate considerable physical (transporting, moving, assisting clients, etc.), mental and visual demands. The physical and working demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office environment, travel within the community, as needed

• Heavy exposure/use of computers, cell phones, office phones, etc.

• May be required to wear protective clothing (PPE)

• Annual TB screening per program policy and procedure

• Ability to be physically mobile (stand, walk, reach, climb, bend) and the ability to sit for prolonged periods throughout work hours

• Must be able to occasionally lift and/or move 25 or more pounds

• Must be able to respond appropriately and effectively in crisis situations by using good judgment and following Polara Health protocols

This position is considered Safety-Sensitive by Polara Health.

Non-Discrimination Policy

Polara Health subscribes to the principles of Equal Employment Opportunity. Polara Health’s policy is to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to ancestry, age, color, disability, genetic information, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, pregnancy, race, religion, sex/gender, sexual orientation, or any other basis prohibited by federal, state, or local law. As an Equal Opportunity Employer, Polara Health intends to comply fully with applicable federal, state, and local employment laws, and the information requested on this application will be used only for purposes consistent with those laws.

Americans With Disabilities Act – Request for Reasonable Accommodations

In accordance with requirements of the Americans with Disabilities Act, Polara Health’s policy is to provide reasonable accommodation for applicants requesting accommodation(s) during the application process, so the applicant may be given a full and fair opportunity to be considered for employment. If any candidate needs a reasonable accommodation to participate in the interview process, please notify Polara Health in any of the following ways: by calling 928-445-5211, ext. 4047, U.S. Mail, or hand deliver to Polara Health 3343 N. Windsong Drive, Prescott Valley, AZ 86314 Attention: Human Resources Job Applicant Request.

Background Checks

Employment is contingent on background checks as required by Polara Health’s policies which may include Fingerprint Clearance, Drug Test, Criminal History, Driving History Record, Sex Offender Registry Search, Department of Child Services, State Central Registry Check, Employment Verification, Education Verification, and Professional References.

We Offer the Following Benefits to Full Time Employees:

Medical * Dental * Vision * Short and Long Term Disability * Life Insurance * Health Savings Account * Flexible Spending Account * Employee Assistance Program * 401(k) * Up to 3 Weeks of Paid Time Off * 10 Paid Holidays per Year * Shift Pay (for select inpatient positions) *