NWS - UIS Office Tech Assistant - Hillsboro 26-27

This position is only open to current Pacific University students.

Job Duties and Responsibilities

Provide computer-related support and solutions for faculty and staff at the Technology Information Center service counter and on-site. Assist with the triage of help requests by phone, email, and in person; research solutions to problems; maintain accurate records of help requests; respond to basic inquiries about UIS policies and procedures and enforce when necessary; perform technical and administrative tasks as needed to maintain organizational efficiency. For classes, conferences, and special events, arrange for the delivery, retrieval, and setup of media equipment; troubleshoot hardware and software issues with media equipment; offer basic technical support for classroom supplies and computer lab equipment; maintain supplies on Hillsboro campus printers; and report technical issues observed throughout campus.

Competencies to Practice:

• Applied Problem Solving
• Analytical and Critical Thinking
• Oral and Written Communication
• Teamwork and Leadership

Length of Employment: Full Academic Year 26/27

Supervisor Name: Rutul Patel

Recruiter Name and Email: Rutul Patel, rpatel@pacificu.edu

Wage Rate: $16.30/ July 1st wage increase $16.80 per/hour

Location: UIS, 2nd fl, Hillsboro, OR

General Qualifications:

• Knowledge of: Macintosh and PC computers
• Considerable familiarity with Microsoft Office Suite and other basic software programs
• Fluency in clear and succinct English
• Excellent interpersonal and communication skills
• Strong desire to assist others
• Capacity to operate both independently and in a group setting
• Capacity to lift more than twenty pounds and stand for extended periods of time