Oberlin - Inspector

Reports To: Executive Housekeeper

FLSA Status: Non-Exempt

Position Summary

The Inspector is responsible for ensuring the overall cleanliness of the hotel and will assist the Executive Housekeeper and Assistant Executive Housekeeper with all duties including training, room inspections, and inventory control. The Inspector is to inspect rooms after they have been cleaned to ensure 100 percent guest satisfaction.

Responsibilities

• Inspecting rooms daily to ensure brand standards and overall cleanliness
• Knowledge of and ability to perform opening/closing procedures for the housekeeping department as needed
• Ensuring that all maintenance issues are reported immediately
• Communication of room status to all divisions
• Embracing, enforcing, and promoting Quality Hospitality culture throughout the housekeeping department
• Embracing and demonstrating the core ideology daily
• Operating with guest satisfaction urgency and striving for 100 percent guest satisfaction at all times
• Promoting and encouraging team work at all times
• Ability to perform room attendant responsibilities as needed
• Providing information to guests about hotel services, facilities, and other amenities

Requirements

• Prior housekeeping experience is required
• Prior experience in a hospitality setting is preferred
• Strong initiative and work ethic
• Punctual, reliable, and regular attendance
• Strong attention to detail
• Customer-service oriented
• Strong multitasking and organizational skills
• Ability to work in a fast-paced environment
• Excellent communication skills - both verbal and written
• Excellent interpersonal skills
• Must be able to lift and carry up to 25lbs. Must be able to stand, sit, stoop, bend, twist, and reach frequently.