Job Description
Join a Global Leader in Workforce Solutions Net2Source Inc.
Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision Right Talent. Right Time. Right Place. Right Price.
Role Name Observability Architect
Location: New York US
Duration: 12+ Months
JOB DESCRIPTION
Summary: Senior observability Architect responsible for platform modernization, Grafana Cloud migration, operational excellence, production support readiness, and enterprise observability strategy across hybrid cloud environments.
Core Responsibilities
Lead observability strategy, architecture, and operational excellence initiatives.
Provide servant leadership to Operations and Production Support teams.
Own end-to-end design across all layers (infra ? end user); define standards, SLOs, signal model
Drive continuous improvement programs focused on reliability, system health, and MTTR reduction.
Ensure operational readiness and supportability of all platform changes before production deployment.
Observability Platform Modernization
Mature the enterprise observability platform and lead migration from New Relic to Grafana Cloud at scale.
SLO/SLI design, anomaly detection (Sift), predictive alerting
Design observability standards for AWS and on-premises hybrid environments.
Standardize telemetry collection using Grafana Alloy and OpenTelemetry.
Develop enterprise monitoring, logging, tracing, dashboarding, and alerting frameworks.
Grafana & OpenTelemetry Architecture
Architect solutions leveraging Grafana Mimir, Loki, Tempo, IRM, and Grafana Cloud.
Define instrumentation patterns and validated templates for infrastructure, applications, and distributed services.
Design dashboards, alerts, service health views, SLIs, SLOs, and error-budget monitoring.
Ensure telemetry quality, scalability, and governance across the organization.
Production Support & Operational Readiness
Own production support intake, triage, escalation, and stakeholder communications.
Validate monitoring, alerting, logging, and support coverage prior to go-live.
Coordinate incident response, root cause analysis, and service restoration activities.
Improve Mean Time to Detect (MTTD) and Mean Time to Resolution (MTTR).
Runbooks & Knowledge Management
Create, maintain, and continuously improve Tier 2 and Tier 3 runbooks.
Develop onboarding documentation, templates, and operational standards.
Partner with support teams to ensure consistent observability adoption and execution.
Tools & Technologies
Grafana Cloud, Grafana Alloy, OpenTelemetry, Mimir, Loki, Tempo, IRM
Splunk, New Relic, Power BI, SQL
AWS Cloud Services and Hybrid Infrastructure Monitoring
Why Work With Us?
We believe in more than just jobs we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition
" America's Most Honored Businesses (Top 10%)
" Fastest-Growing Staffing Firm by Staffing Industry Analysts
" INC 5000 List for Eight Consecutive Years
" Top 100 by Dallas Business Journal
" Spirit of Alliance Award by Agile1
Ready to Level Up Your Career?
Click Apply Now and let's make it happen.
Best regards,
Juan C. Matus
Sr. Customer Success Manager
Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision Right Talent. Right Time. Right Place. Right Price.
Role Name Observability Architect
Location: New York US
Duration: 12+ Months
JOB DESCRIPTION
Summary: Senior observability Architect responsible for platform modernization, Grafana Cloud migration, operational excellence, production support readiness, and enterprise observability strategy across hybrid cloud environments.
Core Responsibilities
Lead observability strategy, architecture, and operational excellence initiatives.
Provide servant leadership to Operations and Production Support teams.
Own end-to-end design across all layers (infra ? end user); define standards, SLOs, signal model
Drive continuous improvement programs focused on reliability, system health, and MTTR reduction.
Ensure operational readiness and supportability of all platform changes before production deployment.
Observability Platform Modernization
Mature the enterprise observability platform and lead migration from New Relic to Grafana Cloud at scale.
SLO/SLI design, anomaly detection (Sift), predictive alerting
Design observability standards for AWS and on-premises hybrid environments.
Standardize telemetry collection using Grafana Alloy and OpenTelemetry.
Develop enterprise monitoring, logging, tracing, dashboarding, and alerting frameworks.
Grafana & OpenTelemetry Architecture
Architect solutions leveraging Grafana Mimir, Loki, Tempo, IRM, and Grafana Cloud.
Define instrumentation patterns and validated templates for infrastructure, applications, and distributed services.
Design dashboards, alerts, service health views, SLIs, SLOs, and error-budget monitoring.
Ensure telemetry quality, scalability, and governance across the organization.
Production Support & Operational Readiness
Own production support intake, triage, escalation, and stakeholder communications.
Validate monitoring, alerting, logging, and support coverage prior to go-live.
Coordinate incident response, root cause analysis, and service restoration activities.
Improve Mean Time to Detect (MTTD) and Mean Time to Resolution (MTTR).
Runbooks & Knowledge Management
Create, maintain, and continuously improve Tier 2 and Tier 3 runbooks.
Develop onboarding documentation, templates, and operational standards.
Partner with support teams to ensure consistent observability adoption and execution.
Tools & Technologies
Grafana Cloud, Grafana Alloy, OpenTelemetry, Mimir, Loki, Tempo, IRM
Splunk, New Relic, Power BI, SQL
AWS Cloud Services and Hybrid Infrastructure Monitoring
Why Work With Us?
We believe in more than just jobs we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition
" America's Most Honored Businesses (Top 10%)
" Fastest-Growing Staffing Firm by Staffing Industry Analysts
" INC 5000 List for Eight Consecutive Years
" Top 100 by Dallas Business Journal
" Spirit of Alliance Award by Agile1
Ready to Level Up Your Career?
Click Apply Now and let's make it happen.
Best regards,
Juan C. Matus
Sr. Customer Success Manager
Numbers & Facts
| Location | New York City, NY |
| Industry | Other/Not Classified |
| Salary | $83.14–$88.14 Per Hour |
| Company Size | 50 to 99 employees |
| Website | http://www.net2source.com |
About Company
Net2Source Inc. is a Global Workforce Management Solutions Company, headquartered in New Brunswick, NJ with its local offices in Texas, California, Florida, Illinois, Colorado and Michigan and its global operations in Canada, UK, Europe, UAE, Malaysia, Australia, China, Singapore and India. Net2Source offers a wide gamut of consulting solutions customized to specific client needs including but not limited to Application Development, Workforce Management and Project Consulting.
Whether it’s a Fortune client, whether it’s a System Implementer or whether it is a Start -up, our recipe to success – Exceed expectations! Under promise, over deliver.
Skills
- Agile Programming Methodologiesunmatched
- Amazon Web Services (AWS)unmatched
- Channel Supportunmatched
- Cloud Computingunmatched
- Continuous Improvementunmatched
- Distributed Applicationsunmatched
- Documentationunmatched
- Government Organizationsunmatched
- Hybrid Cloudunmatched
- Incident Responseunmatched
- Industry/Trade Analysisunmatched
- Infrastructure as a Service (IaaS)unmatched
- Instrumentationunmatched
- Knowledge Managementunmatched
- Leadershipunmatched
- Onboardingunmatched
- Operational Supportunmatched
- Process Improvementunmatched
- Production Supportunmatched
- Reporting Dashboardsunmatched
- Root Cause Analysisunmatched
- Servant leadershipunmatched
- Standards Developmentunmatched
- Systems Reliabilityunmatched
- Team Playerunmatched
- Telemetryunmatched
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