Occupancy Specialist II (Laurel Estates)

At WinnCompanies, our work starts with people - the residents who call our communities home, the neighborhoods we help strengthen, and the 4,600+ team members across 28 states, Washington, D.C., and Puerto Rico who make it all possible. As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation's leading managers of multifamily housing and one of the largest operators of affordable housing communities.

We bring together people who care about quality housing, meaningful service, and making a difference every day. Through our innovative resident services platform and commitment to exceptional communities, we offer career opportunities for individuals who want their work to create lasting impact.

Interested in learning more? Visit WinnCompanies to explore our benefits, mission, communities, and career opportunities.

About the opportunity

WinnCompanies is looking for an Occupancy Specialist II to join our team at Laurel Estates, a 277-unit multifamily, affordable housing community located in Waterbury, CT.

In this role, you will be responsible for assisting the Property Manager with the initial, interim, and annual tenant recertifications at the property by working with multilayered affordable programs.

The pay range for this role is $19.24-$24.59 per hour. The selected candidate will adhere to the following schedule: Monday through Friday from 8:00AM to 5:00PM.

Responsibilities:

• Work with team to process initial, interim, and annual resident recertifications and maintain accurate resident files.
• Meet with residents to collect required documentation and explain affordable program requirements.
• Prepare and submit verification requests and ensure compliance with affordable housing regulations.
• Maintain accurate records within property management software and ensure timely completion of certifications and reporting.
• Assist with resident move-ins, move-outs, waitlist management, and occupancy-related administrative functions.
• Create resident notices, correspondence, and required program documentation.
• Answer phones, respond to resident inquiries, and provide excellent customer service.
• Open, track, and route work orders and service requests as needed.
• Support leasing and marketing efforts, including conducting property tours and assisting prospective residents through the application process.
• Assist with property audits, inspections, compliance reviews, and other occupancy-related activities.
• Collaborate with the Property Manager and site team to support overall property operations.
• Perform other administrative and operational duties as assigned.

Requirements:

• High school diploma or GED equivalent.
• 3-5 years of property management, affordable housing, leasing, administrative, or related experience.
• Strong customer service, communication, organizational, and administrative skills.
• Proficiency with Microsoft Office and the ability to maintain accurate records and meet deadlines.

Preferred Qualifications:

• Experience with Project-Based Section 8, HUD, Tax Credit (LIHTC), or other affordable housing programs.
• Experience with Yardi, RealPage, or similar property management software.
• Associates degree and/or industry certifications such as COS, TCS, SHCM, or CPO.

Benefits & Perks

Eligible full-time U.S. employees enjoy a competitive benefits package, including:

• Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service
• Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options
• 401(k) with company match and company-paid life, AD&D, and long-term disability insurance
• Tuition reimbursement, professional development opportunities, and career growth resources
• Wellness programs, employee assistance resources, commuter benefits, and employee discount programs
• Flexible and hybrid work options for eligible positions

Learn more about our benefits at https://www.winnbenefits.com.

If you are a California Resident, please see our Notice of Collection here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Internal candidates, please apply here: Internal Careers Hub