OCM Training Lead

Join a Global Leader in Workforce Solutions – Net2Source Inc.
Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

Role Name: OCM Training Lead
Work site: Miami, FL (Onsite)
Duration: 12+ Months

Job Description:
### Organizational Change Management (OCM) Lead

The OCM Lead will drive business readiness, communications, training, and adoption activities for a contact center transformation initiative. This role will partner closely with client stakeholders, project leadership, and the Genesys vendor team to prepare impacted users for the transition to a new contact center platform. The ideal candidate is a strong communicator with experience leading training and change efforts for technology implementations. This role requires the ability to influence stakeholders, facilitate training sessions, and translate technical concepts into clear, user-friendly communications and learning materials.

**Key Responsibilities**

- Develop and execute the OCM strategy, communications plan, stakeholder engagement activities, and readiness framework.
- Build and manage the end-to-end training approach, including learning plans, training materials, job aids, quick reference guides, and training completion tracking.
- Lead Train-the-Trainer (TTT) sessions and enable business trainers to successfully deliver training to end users.
- Partner with client stakeholders and the Genesys implementation team to align communications, training content, deployment activities, and adoption support.
- Facilitate workshops, readiness reviews, and stakeholder meetings across business and technology teams.
- Support deployment planning, go-live readiness assessments, hypercare activities, and feedback collection.
- Manage and mentor an offshore OCM Analyst responsible for documentation, content development, training materials, communications support, and project reporting.
- Provide executive-ready updates on change impacts, training progress, readiness status, risks, and mitigation actions

**Must be willing to travel to client in Miami (NCLH)**

Why Work With Us?
We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition
• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1
Ready to Level Up Your Career?
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Best regards,
Juan C. Matus 
Sr. Customer Success Manager