Position Overview
The Order Delivery Specialist is responsible for timely and accurate management of customer delivery schedule records in C&S Systems. Derived from a variety of sources and formats (Oracle Scheduler and Mainframe), this role will work independently to interpret, implement, validate and communicate order and delivery schedule information to support holiday periods and base operations. To ensure order and delivery schedules are aligned with our customer expectations, the Order Delivery Specialist will conduct analysis and communication of schedule changes to internal and external stakeholders (outbound route planning, order management, account management, transportation systems, and customer experience).
Job Description
Description
Remote working option available
- Independently update, create, maintain and revise customer order to delivery schedules in C&S systems on a day to day basis for a designated region or customer group in accordance with customer requests
- Analyze ODS schedules for customers/facilities impacted by holiday planning and BCP process, make recommendations, as needed, and create modified order to delivery schedules as necessary to support facility and/or customer closures, and determine appropriate timing and strategy for applying necessary changes
- Integrate ODS schedules and historical volume trends to create operational projections
- Work directly with the customer to ensure alignment of ODS information between organizations
- Evaluate actual deliveries relative to base schedule and identify billable added delivery activity
- Collaborate with Order Processing to monitor order time compliance, identify repeat offenders, and work with the Sales team to correct
- Collaborate with Transportation Technology to monitor order time and delivery window compliance, identify gaps, and work with Systems team to correct
- Support department projects as needed (SME)
- Identify and prioritize schedule issues that impact the customer experience, establish their root cause and provide findings and recommendations for improvement.
- Travel Required:No
Environment
- Office : Office Temperature (65F to 75F)
Skills
- Specialized Knowledge :
- Special Skills : Expert knowledge of scheduling system functionality, intermediate knowledge of mainframe, Intermediate knowledge of C&S customer network
- Physical abilities: :
- Other: : High attention to detail with strong analytics background
- Excellent verbal and written communication skills : Strong independent decision making and verbal communication skills
Years Of Experience
- 2-5 : Transportation routing, scheduling, systems, or planning
- 2-5 : Logistics analytics
Qualifications
Bachelor's Degree - Logistics & Transportation
Shift
Company
C&S Wholesale Grocers, LLC
About Our Company
C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.
Working Safely is a Condition of Employment at C&S Wholesale Grocers, LLC. C&S Wholesale Grocers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.