Off the Floor Client Specialist

Since 1952, Light of Life Rescue Mission has been a safe refuge for homeless and hurting people in the Pittsburgh area. We've recently incorporated the Off the Floor furniture bank to our scope of services. This new operation seeks an Off the Floor Client Specialist to assist in handling all incoming telephone calls, text messages, and emails. They are responsible for scheduling shopping appointments, communicating furniture donation procedures to potential donors, and solving a variety of client issues as they arise. This person will manage the department calendar. They will also be responsible for the follow-up care for the shopping clients. This may include making church referrals, career connections, and a variety of life improvement connections. This person may also be actively involved with our online marketplace program.

PRIMARY RESPONSIBILITIES

1. Answering the phone and scheduling client's shopping date.
2. Assist with the shopping experience.
3. Coordinate post-shopping connections for clients
   1. Build relationships with local churches and other non-profits
4. Assist with online marketplace activities.
5. Organize and coordinate all OTF records.
6. Be the Off the Floor liaison to Programs and Emergency Shelter.
7. Assist with volunteers and assign daily duties.
8. Disciple Light of Life stewards and interns, encouraging them and praying with them.
9. Develop and implement processes to assess client needs and preferences.

Due to the interface with the clients, all jobs at Light of Life require employees to:

• Walk alongside clients as a disciple of Christ and share the Gospel through actions and words.
• Establish mutual trust and create a safe, authentic environment so that the clients continue to mature in Christ.
• Resolve all issues in ways that promote the principles of Light of Life while following the processes described in the staff manual.
• Practice effective stewardship of all resources.
• Model personal responsibility, accountability, timely reporting and a self-evaluative lifestyle.

EDUCATION, EXPERIENCE, & SKILLS

• Previous successful experience in social service client engagement
• Competent user of computer and mobile computing device
• Knowledgeable with retail procedures not required but preferred.
• Strong organizational skills
• Strong interpersonal skills
• Willingness to pray for our clients
• Driver's license with clean driving record
• Associate's degree or equivalent experience in client engagement

Applicants are encouraged to submit a cover letter with their resume.