Office Admin- Patient Care I- Contractor

Description
Responsibilities:
Provides a high level of customer service to patients, referral sources, and fellow employees.
Establishes and maintains positive relationships with patients and referral sources.
Obtains, verifies, and accurately enters patient demographic and insurance information.
Maintains accurate and complete patient files and documentation in accordance with Company policies and established procedures.
Protects the privacy and security of protected health information (PHI) in accordance with HIPAA and applicable privacy requirements.
Supports patient follow-up activities as directed.
Efficiently manages multiple phone lines and responds to patient, referral source, and internal inquiries in a professional and timely manner.
Records and maintains clear, concise, accurate, and timely written documentation.
Files patient charts and other documentation in accordance with established guidelines.
Coordinates practitioner schedules to ensure appropriate coverage for patient appointments and out-of-office calls.
Supports daily front office operations and assists with administrative tasks as needed.
Identifies patient or operational issues and escalates them to the appropriate team member when necessary.
Maintains confidentiality of patient, employee, and Company information.
Performs other duties and special projects as assigned.

Qualifications:
High school diploma or equivalent combination of education and experience required.
Zero to One Year of customer service, administrative, healthcare, or related experience required.
Previous experience in a receptionist, patient services, medical office, or healthcare front office environment preferred.
Experience working with patient information, insurance verification, scheduling, or electronic medical records is preferred.