Access Control, Administrative Skills, Billing, Computer Skills, Computer Software, Contract Creation, Detail Oriented, Electricity, Fire Alarm, Follow Through, HVAC, Inventory Levels, Inventory Management, Low Voltage (LV), Multitasking, Organizational Skills, Sales, Security Equipment, Surveillance, Time Management, Training/Teaching
- 401(k) matching
- Employee discounts
- Free food & snacks
- Paid time off
- Training & development
Operations & Service Coordinator – Security / Fire Alarm Company
Location: Norwalk, CT
Compensation: $50,000 – $60,000 + performance bonus
About Us
Welt Electronic Systems is a growing electronic security and fire alarm company serving residential and commercial clients. We specialize in alarm systems, video surveillance, access control, and fire alarm systems.
We are looking for a highly organized, detail-oriented Operations & Service Coordinator to take control of scheduling, job setup, and customer coordination so the owner can focus on growth.
What You’ll Be Responsible For
- Scheduling installation and service calls for technicians
- Managing daily technician routes and adjusting schedules in real time
- Preparing contracts, job files, and ensuring all paperwork is complete
- Coordinating permits (when required)
- Creating and sending deposit invoices
- Communicating with customers (scheduling, updates, follow-ups)
- Tracking job progress to ensure jobs stay on schedule
- Ordering parts and maintaining basic inventory levels
- Scheduling annual inspections and recurring services
What Success Looks Like
- Technicians start every day with a clear schedule
- Jobs are properly set up before technicians arrive
- Customers are informed and not calling for updates
- Deposits are invoiced immediately after sale
- No jobs fall through the cracks
Requirements
- 2–5 years experience in scheduling, dispatch, or operations (alarm, HVAC, electrical, or similar preferred)
- Strong organizational and multitasking ability
- Ability to manage multiple moving parts without dropping details
- Comfortable speaking with customers and technicians
- Proficient with computers and software systems
Who This Is NOT For
- Someone who needs constant direction
- Someone uncomfortable managing technicians or holding people accountable
- Someone who struggles with organization or follow-through
Bonus If You Have
- Experience in the alarm/security industry
- Experience with scheduling/dispatch software
- Basic understanding of low-voltage systems
How to Apply
Reply with your resume and a short paragraph explaining:
“Describe a time you had to manage multiple schedules or moving parts at once. What systems did you use to stay organized?”
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Welte Electronic Systems LLC