Job Description
Description:
Title : Service Support Representative
Location: Cambridge, MA, 02142
Duration: 0-9+ months
Shift: M-F 8 am to 5 pm
Pay Rate: $29.00 - $34.00/Hour
Job Duties
Qualifications
Minimum Qualifications:
Preferred:
Physical/Environmental Requirements:
Non-Negotiable Hiring Criteria:
Employee Benefits:
At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal-opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Title : Service Support Representative
Location: Cambridge, MA, 02142
Duration: 0-9+ months
Shift: M-F 8 am to 5 pm
Pay Rate: $29.00 - $34.00/Hour
Job Duties
- Serve as the primary point of contact for laboratory service coordination, issue resolution, and escalations.
- Manage and process service work orders to ensure timely, accurate, and high-quality execution.
- Coordinate vendor services and schedule laboratory activities, including preventive maintenance, repairs, installations, decommissions, and other service-related activities.
- Support laboratory relocation projects by coordinating across Facilities, laboratory teams, vendors, and other stakeholders to ensure activities are completed on schedule.
- Partner with the Project Manager to coordinate and manage lab move requests and associated service activities.
- Support service-related issues and escalations, ensuring appropriate follow-up, timely resolution, accuracy, and quality of service.
- Follow established and approved procedures for high-dollar repairs, including issuing required purchase orders or authorization numbers, monitoring progress and ensuring appropriate follow-up through completion.
- Develop and maintain positive, professional working relationships with customers, service vendors, internal teams, and other key stakeholders.
- Maintain a high level of customer satisfaction and loyalty by leveraging customer feedback and survey results to identify opportunities for continuous improvement.
- Perform other appropriate duties and responsibilities as assigned.
Qualifications
Minimum Qualifications:
- Must possess a High School Diploma
- 2-3 years of Experience in a customer facing position
- Vendor Management experience ( ordering equipment, tools, items, etc.)
- Proficient PC skills and ability to effectively use Windows based software.
- Must be able to read, write and speak English
- Must display a high level of confidentiality
Preferred:
- Experience in Life Sciences or Healthcare environment preferred
- Project management experience preferred
- Bachelor's Degree Preferred
Physical/Environmental Requirements:
- Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing
- Level of Physical Requirements: Light to medium work
- Level of Visual Acuity: Clerical, professional, administrative
Non-Negotiable Hiring Criteria:
- Demonstrated success in a Customer facing position
Employee Benefits:
At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
- Four options of medical Insurance
- Dental and Vision Insurance
- 401k Contributions
- Critical Illness Insurance
- Voluntary Permanent Life Insurance
- Accident Insurance
- Other Employee Perks
EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal-opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Numbers & Facts
| Location | Cambridge, MA |
| Industry | Staffing/Employment Agencies |
| Salary | $29–$34 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Administrative Skillsunmatched
- Biologyunmatched
- Computer Skillsunmatched
- Continuous Improvementunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Customer/Client Researchunmatched
- Dental Insuranceunmatched
- English Languageunmatched
- Environmental Sciencesunmatched
- Facilities Managementunmatched
- Follow Throughunmatched
- Health Insuranceunmatched
- Healthcareunmatched
- High School Diplomaunmatched
- Insuranceunmatched
- Laboratory Managementunmatched
- Life Insuranceunmatched
- Maintenance Servicesunmatched
- Market Surveysunmatched
- Microsoft Windows Operating Systemunmatched
- Physical Demandsunmatched
- Preventative Maintenanceunmatched
- Problem Solving Skillsunmatched
- Procedure Developmentunmatched
- Process Managementunmatched
- Project Trackingunmatched
- Project/Program Coordinationunmatched
- Project/Program Managementunmatched
- Purchase Ordersunmatched
- QoS (Quality of Service)unmatched
- Time Managementunmatched
- Vendor/Supplier Managementunmatched
- Vendor/Supplier Planningunmatched
- Vision Planunmatched
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