Aloaye Home Care is seeking a highly organized, professional, and compassionate Office Administrator/Care Coordinator to support our daily operations and ensure excellent client care services. The ideal candidate will have experience in home care administration, caregiver coordination, recruitment, and scheduling.
Position Responsibilities
- Manage day-to-day office operations and maintain organized records and documentation.
- Coordinate client admissions, intake assessments, and service start-ups.
- Schedule and coordinate Home Health Aides (HHAs) and caregivers to meet client needs.
- Monitor caregiver attendance, call-offs, and schedule changes.
- Organize and coordinate caregiver interviews and onboarding processes.
- Participate in and represent the agency at job fairs and recruitment events.
- Maintain employee files, credentials, certifications, and compliance records.
- Communicate with clients, families, caregivers, and healthcare professionals.
- Assist with recruitment, hiring, and employee retention efforts.
- Ensure compliance with agency policies and state home care regulations.
- Answer phones, respond to emails, and provide excellent customer service.
Qualifications
- Experience in Home Care, Healthcare Administration, Human Resources, or a related field preferred.
- Knowledge of Home Health Aide (HHA) services and home care operations.
- Strong office organization and administrative skills.
- Experience with client intake and caregiver scheduling.
- Ability to organize and conduct interviews and recruitment activities.
- Experience attending or coordinating job fairs is a plus.
- Excellent communication, customer service, and problem-solving skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and scheduling software.
- Ability to multitask and work efficiently in a fast-paced environment.
Skills Required
Office Administration & Organization Caregiver Scheduling & Coordination Client Intake & Service Coordination HHA Recruitment & Retention Interviewing & Hiring Support Job Fair Coordination Compliance & Record Management Customer Service & Communication Team Collaboration & Leadership