Office Administrator

Appel Heating & Air Conditioning is a small, family-owned HVAC business based in Carmel, Indiana which services the entire Indianapolis Northside. We are dedicated to excellent customer satisfaction and an honest approach to solving all HVAC needs. We’ve spent 78 years building a reputation as the area’s best-rated, most-trusted heating and air conditioning specialists—mostly due to our incredible employees. Working for Appel truly means being part of the family.

Appel Heating & Air Conditioning is looking to add a highly-organized and extremely detail-oriented individual to help keep our daily office operations running smoothly. This person will have a variety of individual responsibilities, but must also be able to work in a team environment.

Responsibilities:

-Answer multi-line phones, schedule appointments, assist customers with service requests

-Manage company service agreement program

-Assist in handling sales leads for sales department

-Process customer payments

-Sort and distribute mail daily

-Handle all over-the-counter sales

-Support/assist all office staff members

-Manage customer database

-Monthly reporting

-Various typing, filing, copying, mail merges, bulk mail projects

Requirements:

· Full-time availability- 40 hour work week

· 5+ years customer service & administrative experience

· Proficient in Office 365 (Word, Excel, Outlook) & able to learn other computer programs easily...MUST HAVE SUPERIOR COMPUTER SKILLS.

· Excellent verbal & written communication skills

· Ability to multi-task in a fast paced environment

· Superior customer service skills

· Ability to work independently & effectively in a team environment

· Detail oriented, hardworking & self-motivated

· Possess strong organizational & time management skills

· Ability to prioritize & meet deadlines

· Experience in HVAC industry a plus!

Compensation & Benefits:

· $25-$30/hr based on experience

· Health reimbursement

· Disability insurance/life insurance

· 401K retirement savings plan with 10% company match

· Holiday/vacation paid time off

· Pension fund

· Annual bonus (profit sharing)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Education:

• Associate (Preferred)

Experience:

• Administrative: 5 years (Required)

Work Location: In person

Appel Heating & Air Conditioning is a local, family-owned HVAC business based in Carmel, Indiana which services the entire Indianapolis Northside. At Appel Heating & Air Conditioning, everybody wins! We are dedicated to excellent customer satisfaction and an honest approach to solving all HVAC needs. Over the past 78 years, Appel Heating & Air Conditioning has become the area’s best-rated, most-trusted heating and air conditioning specialists. Our employees love our positive work culture, great benefits and friendly team.