Office Assistant 2 - Bilingual

About the Position

Do you have a passion and dedication to caring and advocating for your community and our patients? Do you find yourself energized and engaged when working in an evolving and challenging environment with a focus on continuous improvement? If so, we have an exciting opportunity for you to join a talented and passionate team! 

The Office Assistant position will provide excellent customer service to our patients and will assist with a variety of administrative tasks and duties. The Office Assistant team is an integral part of our organization and is the center of organizing and running the daily operations of our practice. This position will provide Front desk services in a high volume and fast-paced primary care setting. 

Other duties may include:, customer service call center coverage, establishing new patients, routine outbound appointment scheduling, insurance verification, accurate cash handling and record keeping, data entry and verification of client demographic information. This position must demonstrate excellent customer service both in person and via phone for the Community Health Centers clientele. Function as a Front Desk Services member in a team setting to provide assistance to the patients and clients of Community Health Centers of Lane County. 

1. Greets patients, assesses their insurance status and checks them in for their appointment.

2. Receives, transfers or refers calls to proper sources; provides complex or technical information, which requires the interpretation of office or program policies and procedures in order to facilitate office operations or assist the public; meets and greets the public and directs individuals to appropriate staff. Communicates to back office via staff messaging and telephone encounters as appropriate, in the electronic medical record.

3. Accurate cash handling and record keeping.  

4. Establish and maintain solid working relationships through communication, cooperation and positive interactions with all patients, employees, staff and providers.

About the Division

Schedule: Monday – Friday; 8:00 a.m. – 5:00 p.m.

*This is an AFSCME represented position*

Training:

• Equivalent to the completion of the twelfth grade.

Experience:

• Two years of responsible clerical and office assistance experience.

An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Testing Requirements

• Successful hire will be contingent upon taking a bilingual test to demonstrate proficiency in both English & Spanish

• Please provide a copy of your resume.

Notes:

• This position is subject to a full background check.

Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

DEFINITION:

To assist in providing bilingual communication with Limited English Proficient (LEP) persons. Individuals in these classifications do more than self-identify; they have successfully passed a test demonstrating proficiency in both English and the other language administered by the County. The need for the use of the second language in the performance of job duties in this classification has been identified.

EXAMPLES OF DUTIES:

In addition to the regular knowledge, skills, and abilities required of the employee’s main classification, the bilingual duties of this adjunct classification may include, but are not limited to the following:

• Interpreting between English speakers and LEP persons.
• Orally translating documents
• Providing oral assistance
• Providing written assistance, including some written document translation

MINIMUM QUALIFICATIONS: 

Knowledge of:

Both languages, demonstrating the ability to convey information in both languages quickly and accurately.

Ability to:

• Communicate clearly and concisely.
• Maintain confidentiality of communications.

EXPERIENCE AND TRAINING:

An equivalent combination of experience and training or demonstrated abilities qualifying the employee or applicant to perform the duties described herein. These skills and abilities may be acquired in various ways; i.e., education and/or bilingual or bicultural experiences.

Selection Process

Equal Employment Opportunity 

Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace.  All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

Strategic Plan 

In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.

The 2025 -2027 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.

Veteran Preference Information

Trauma Informed Care Statement

Lane County Health & Human Services is committed to providing Trauma Informed Care.  As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past.  Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other.  Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts.