Office Assistant 2
Salary
$21.43 - $28.64 Hourly
Location
Mental Health Building, OR
Job Type
Regular
Job Number
202600124
Department
Health & Human Services
Division
HHS BH Support Services
Opening Date
07/21/2026
Closing Date
7/27/2026 11:59 PM Pacific
FLSA
Non-Exempt
DESCRIPTION
About the Position
This position will be part of the administrative team serving our Adult Outpatient, Child and Adolescent, and Forensic Outpatient teams at Lane County Behavioral Health. This position will provide front reception desk and telephone support in a high-volume clinical setting. Duties will include but are not limited to working in the EMR to check in clients, answer multi-line phones, schedule appointments, verify insurance, collect and enter client demographic information, manage scanned and faxed documents, accurately process medical record requests, as well as accurately handle cash.
This position will also provide added administrative support to a small subset of the clinics mental health providers, including meeting note taking and data entry. This position will support individuals with severe and persistent mental illness and would benefit from experience working in behavioral health settings. Excellent customer service skills are a must as these positions work closely with other administrative staff, clinicians and management in addition to clients.
About the Division
Lane County Behavioral Health provides services to more than 1,600 individuals with behavioral health conditions. We work with community partners to provide a continuum of care from prevention through treatment and aftercare in an environment that promotes a culture of resilience and recovery.
Find out from Lane County employees how it is to work for the Behavioral Health division.
Schedule: Monday - Friday; 8:00am - 5:00pm
QUALIFICATIONS
Training:
Experience:
Notes:
Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
CLASSIFICATION DETAILS
Office Assistant 1/2
SUPPLEMENTAL INFORMATION
Selection Process
Equal Employment Opportunity
Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
Strategic Plan
In alignment with Lane Countys Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.
The 2025 - 2027 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.
Veteran Preference Information
Trauma Informed Care Statement
Lane County Health & Human Services is committed to providing Trauma Informed Care. As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past. Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other. Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts.
Careers with Lane County Offer Extraordinary Benefits
At Lane County, we value our employees and we show it with our extraordinary benefits. We know that you chose public service for more than a paycheck, and our outstanding benefits are designed to help you Live Well, Live Lane - throughout your career. Read on to learn what great benefits await you in a career with Lane County.
Introducing ALEX, Lane Countys benefit advisor! ALEX is an interactive tool that will help you understand the benefits being offered, out of pocket expenses and coverage available. You will need the Collective Bargaining Unit found in your job posting and when asked for your date of hire, please put in todays date.
ALEX Benefit Advisor (click here)
Collective Bargaining Units:
Admin-Pro
AFSCME
AFSCME Nurses
AFSCME Physicians
FOPPO
LCPOA
Local 626
Prosecuting Attorneys
Benefits to keep you & your family well - Physically
Health insurance coverage becomes effective the first of the month following your first 30-days as an eligible employee.
Medical/Rx/Vision - Lane County offers medical, prescription and vision exam coverage for you and your eligible dependents. The plan options and costs per month for 2026 are outlined below:
If you enroll in the HDHP the County will contribute to your HSA:
For eligible members of unions LCPOA, 626, Admin Pro, and AFSCME Physicians $1,700 for individual coverage and $3,400 for family coverage.
For eligible members of unions AFSCME General, AFSCME Nurses, FOPPO, PAA, and non-represented employees $1,600 for individual coverage and $3,200 for family coverage. Those who complete the requirements to receive the Live Well Credit by November 30, 2026, will receive an additional contribution of $400 individual or $800 family, funded in 2027.
These amounts are prorated based on date of hire.
All eligible employees who complete a Health History Risk Assessment (HHRA), Biometric Screening, and Comprehensive Health Review (CHR) at the Live Well Center receive a $20 per month credit.
Wellness Clinic - The Live Well Center is for Lane County benefits-eligible employees, spouses and dependents (ages 2 and up) who are enrolled in the Lane County health plan. Marathon Health manages the Live Well Center and their clinical team provides confidential, affordable care for your acute and preventive healthcare needs. The Live Well Center also provides health coaching, chronic disease counseling, comprehensive primary care services, and much more.
Dental - Lane County provides dental coverage for employees and their eligible dependents.
Employee Assistance Program (EAP) - Lane County provides this counseling and concierge service to employees and members of their immediate households.
Fitness Center Membership - Lane County provides employees with a free membership to a local fitness center.
Benefits to keep you & your family well - Financially
Retirement - Lane County pays for and enrolls employees in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) following six full months of employment.
Disability - Lane County provides Long-Term Disability coverage. Lane County complies with all State and Federal disability laws for employee, family, parental and pregnancy leaves regulations.
Time Management - Lane County provides employees with a generous bank of hours to be used for sick, vacation, family emergencies and personal days.
Holidays - Lane County provides 10 paid holidays per year:
New Years Day
Independence Day
Martin Luther King Jrs Birthday
Labor Day
Presidents Day
Veterans Day
Memorial Day
Thanksgiving Day
Juneteenth
Christmas Day
Life Insurance - Lane County pays for employee group term life insurance.
County-paid Training & Development to keep your career well
On-site Classes - Lane County offers a variety of on-site classes to develop employees soft and technical skills.
Online Training - Lane County offers a variety of online classes through LEAP to help employees continually improve their skills.
Conferences & Seminars - Lane County will consider reimbursement for employees to attend professional conferences, dependent upon budget, to encourage continuous learning and professional development.
Lane County offers these other valuable benefits
Deferred Compensation Retirement Savings - Employees may enroll in a deferred compensation program 457(b) to save for retirement.
Vision - Eligible employees may purchase supplemental vision insurance.
Supplemental Life Insurance - Employees may purchase supplemental life insurance for themselves and their dependents/spouse.
Aflac - Optional employee-paid voluntary group coverage is available through Aflac.
Group Discounts - Group discounts may include homeowners and auto insurance, pet health insurance, credit union membership.
Paid medical, dental and vision coverage for dependents is determined by labor agreement or APM, as applicable. Physicians should contact their supervisor for health plan options and rates. Please note that Temporary and Extra Help positions are not typically eligible for benefits. This is only brief summary of benefits available to eligible Lane County employees. In all cases, plan documents govern.
For additional information about these extraordinary benefits contact the Benefit Resource Center at 1-866-468-7272, or Lane County HR at (541) 682-3124.
01
IMPORTANT: Please ensure you have included all RELEVANT education, employment and experience in your application. To ensure compliance with Oregon Equal Pay laws, Human Resources will conduct a wage analysis based on the information you have provided in your application to determine the appropriate starting wage if you are selected.
02
Are you a current PERS retiree?
03
What is your highest level of education?
04
How many years of office or clerical experience do you have?
05
Please describe your customer service experience. Include volume and type of clients served. (30 points)
06
What skills or qualities contribute to building a productive relationship with customers? Give a detailed example of a time in which you used these skills or qualities with a specific customer. (30 points)
07
Please describe your experience working with any of the following: high volume customer service phone systems, front desk reception, use of electronic medical record software, insurance verification, data entry, electronic appointment scheduling. (20 points)
08
Please describe your experience working as a receptionist or support staff in a medical or mental health related setting. (10 points)
09
ase describe a time where you changed your work style to meet the needs of clients whose culture differed from your own. Your response should include an overview of the circumstances that prompted you to make a change, how you adapted your original plan and the outcome. (10 points)
Required Question
Employer Lane County
Department Health & Human Services Address 151 W 7th Ave.
(Charnelton Building)
Eugene, 97401
Website https://www.lanecounty.org/