Office Assistant| $18.00 - $24.00 per hour, depending on experience
Work Hours: Monday through Friday | 8:00am to 4:30pm
Position Overview:
Answering incoming calls
Scheduling service calls & dispatching service technicians
Scheduling routine maintenance appointments
Calling customers with lead time for service
Logging warranties and rebates
Preparing service invoices / AP
Maintain customer database with current information
Clear and concise communications with department managers, employees, and company customers
We use Service Titan, a cloud-based CRM system
Scott Brothers Heating and Air, Fleetwood, NC.
We are one of the fastest growing HVAC retailers in the High-Country area! We are a Residential and Commercial HVAC heating and cooling company. Our great reputation is built on over 30 + years of experience with highly satisfied customers and an excellent reputation!
Benefits:
Medical Blue Cross/Blue Shield
Vision insurance options
8 Paid holidays
Paid vacation
Life insurance
Short and long-term disability
IRA with 3% match
Qualifications:
2 + years related experience in an office setting in customer service, dispatcher, schedule coordinating, project coordinating, or equivalent combination of education and experience
Stellar customer service skills
A pleasant phone demeanor and desire to provide excellent customer service
CRM / ERP database experience, we use Service Titan a cloud-based system
Microsoft Office products experience specifically Word, Excel
Strong organizational skills and high attention to detail
Organized and ability to work independently & as a team
Knowledge of HVAC, plumbing or construction industry recommended but not required