Office Assistant

Benefits:

• Company parties
• Free food & snacks
• Free uniforms
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Position Overview


We are looking for a dependable, organized, and flexible Hybrid Office Assistant / Cleaning Professional to join our team. This position combines office support and residential cleaning responsibilities.


This is a hybrid role with mornings spent working in the office and afternoons working in the field as a Cleaning Professional. The ideal candidate is comfortable transitioning between administrative responsibilities, client communication, scheduling, and hands-on residential cleaning.


Primary Responsibilities


Office Responsibilities:

• Answer incoming phone calls, texts, and emails in a professional and timely manner
• Assist clients with scheduling, service updates, questions, and concerns
• Follow up with prospective clients and support sales efforts
• Communicate with clients regarding arrivals, delays, reschedules, cancellations, and schedule changes
• Assist with daily scheduling, dispatch, and route coordination
• Follow up with clients after services to ensure satisfaction and maintain strong customer relationships
• Enter detailed notes and maintain accurate client and employee records
• Provide support to cleaning teams and assist with daily operational needs
• Maintain inventory of office and cleaning supplies
• Keep the office organized, professional, and running efficiently
• Assist management with special projects and additional administrative tasks as needed

Cleaning Responsibilities:

• Transition from office duties to residential cleaning assignments in the afternoon
• Perform professional residential cleaning services according to MaidPro standards and procedures
• Follow cleaning checklists and client-specific instructions
• Provide friendly, professional service while working in clients' homes
• Maintain cleaning supplies and equipment
• Communicate with the office regarding schedule changes, client concerns, or other issues while in the field

Qualifications

• Must be at least 21 years old
• Comfortable working both in an office environment and performing residential cleaning
• Strong communication and customer service skills
• Comfortable speaking with prospective clients and discussing services
• Sales, customer service, office, dispatch, or administrative experience preferred
• Professional cleaning experience is a plus, but not required — we provide training
• Organized, dependable, detail-oriented, and able to multitask
• Able to work independently and transition between office and field responsibilities
• Basic computer skills required
• Bilingual (English/Spanish) is a plus but not required

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to MaidPro Corporate.